ME: Hi
04:34 PM(GMT) Siddique(CSA): Hello, my name is Mohammad. I will be happy to help you. Could you please help me with the order number?
04:34 PM(GMT) ME: XXXXX
04:34 PM(GMT) Siddique(CSA): Let me go ahead and check that out for you. Please give me 2 minutes.
04:37 PM(GMT) Siddique(CSA): I'm really sorry for the inconvenience caused. I've checked the item, and it appears the item is not eligible for release date delivery. Due to the processing and packaging time required to prepare orders for Release-Date Delivery, we could not offer this shipping option for the item
We only offer the Release-Date Delivery option when we know we can get the item from our suppliers in time to meet our delivery promise to you. However, if we receive the item in prior from our suppliers before the release date we will automatically upgrade your order to Release-Date Delivery.
04:38 PM(GMT) ME: Yeah - I know, kinda bummed about that as I bought the "Day One" edition thinking it was gonna be "Day One".
04:39 PM(GMT) ME: Can I get the address changed to my work? As I no longer know what day it will arrive I will not be taking the Release Day off to receive it.
04:39 PM(GMT) Siddique(CSA): Microsoft announced that the Xbox One will be available in November 22, 2013. Xbox One Day One editions are guaranteed to ship on November 22, 2013, but your actual delivery date will depend on the shipping option selected. Xbox One Standard editions will ship after the release date, as soon as inventory is available. Amazon will ship Standard edition orders on a first-come, first-served basis.
04:39 PM(GMT) ME: Listen, you are obviously getting alot of heat over this and PS4 as you have this all ready to copy and paste.
04:39 PM(GMT) Siddique(CSA): Your order could be delivered anytime on or before November 27, 2013 - Thursday, November 28, 2013
04:40 PM(GMT) ME: Yo - are you reading what I am typing or just copy pasting? I didnt even ask about when it was shipping.
04:41 PM(GMT) Siddique(CSA): I completely understand your concern, sunofsam I will help you in changing the address.
04:41 PM(GMT) ME: Ok - I just don't want it to get cancelled by fiddling with the shipping. Thanks Mohammad!!
04:45 PM(GMT) Siddique(CSA): I can confirm that it won't be canceled and you will be able to change the address or make any changes before your order enters the shipping process.
Thank you for contacting Amazon.ca. We hope to see you again soon! Please click the end chat link to close this window.
Bye!
04:45 PM(GMT) ME: Thanks