CDPR officially apologises for hiding the console versions and promises quick updates and refund option
- Thread starter Agnostic2020
- Start date
CAPSOL
Member
If the game runs like dogshit on any system it's released for, it should be criticized and downscored, especially after CDPR's disingenous marketing and snaky embargos . More polished ambitious open world games like Ghost of Tsushima already look and run excellent on those systems so there's really no excuse for such a veiled half-baked release.
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B-universe
Banned
Yes, that's just one of the many foreseeable consequences.
Future expansions and games are going to be under the electron microscope. They won't likely be able to impose the same review procedure next time around.
Does CDPR own Sony and Microsoft and respective platforms?
Isn't the email address strong enough of a hint:
helpmerefund@cdprojketred.com
?
They're promising to help, apparently. On GOG.com, they can do whatever they please.
Yesterday a few people were calling for the demise of the stock. Warsaw Stock Exchange says hi. Evidently, it doesn't mean it cannot crash and burn as early as tomorrow morning. But it reinforces the point the market is a bit more dynamic than a snapshot conveys.
Kerotan Frog
Member
Lmao what a joke of a company. They should've come clean and just cancelled the PS4/Xbox One versions. There was no way this game could run on 2012 tech. Glad I cancelled my preorder. They shipped a broken product and are only apologizing because they got called out. What is this, Bethesda..? I'll buy in 2 years from now for $5 when it has nextgen patch on PS5.
Zog
Banned
They obviously didn't even talk to Sony and Microsoft about refund policies or special exceptions for this game before promising a refund to consumers. Just damage control on their part that is now backfiring.
Yeah about that, why is the cutoff in 6 days?
thelastword
Banned
IGN is just trying to save face, they give great bug free games 6-7, acknowledges a tonne of problems with Cyberpunk but gave it a 10, the reviewer said the side missions are great and the choices impactful, yet people make choices and the game disregards it anyway. He never highlighted the poor interactivity, ai and physics. He spoke about numerous bugs that break immersion and still gave it a 9....
Right now after all the issues are being highlighted IGN wants to appear that they were paying attention, but they are only reacting because gamers were able to call out CDPR via videos showing, ai problems, bugs, input latency, low physics and a laundry list of issues.....They are pretending that the console graphics and performance is the only problem with Cyberpunk.
B-universe
Banned
The point is precisley that they didn't promise a refund on platforms they do not own. Hence the "help me" in the help,erefund@cdprojekt.com.
Director quotes from their statement:
"For copies purchased digitally, please use the refund system of PSN or Xbox respectively. "
"For boxed versions, please first try to get a refund at the store where you bought the game "
"Should this not be possible, please contact us at helpmerefund@cdprojektred.com and we will do our best to help you. "
(source)
I'm not reading any definitive promises. Are you?
Who's imposing the cut-off period? Source?
eot
Banned
It's dropping below 20 FPS in fairly basic indoor areas during combat while looking like ass. That's not about last-gen being under powered for the game.
R6Rider
Gold Member
This is in reference to the last line in the apology/refund image from CDPR.
We lied and deceived you, scammed you and got your money, but hey we're sorry just wait for updates next year
and fools will fall for it
To be fair, CDPR did say that people should wait if they were not sure about the quality or the kind of game they would be getting. Though, common sense that should be the mentality for any video game whether a new IP or a sequel in the franchise regardless of developer studios/publishers reputation. I also remember CDPR stating before the game released that they would give refunds since that second delay. Perhaps CDPR hasn't been 100% transparent but then again it's also common sense to know that's just how things are sometimes unfortunately. Personally I wish game developers and publishers would be completely honest with consumers...but wait, that's not really the world we live in now is it? So again...it's up to each individual to rely on their own judgment because 9 times out of 10 many businesses/corporations/etc cannot be trusted.
Moving on, I've had Cyberpunk 2077 preorderd on GOG with the RED Collection bundle of all The Witcher games included. I do agree though that Cyberpunk 2077 shouldn't have even been thought about for last gen consoles but I personally think they tried to make the game available to as many as possible. However, that isn't always the best case scenario especially when the quality of the game goes down and cannot be enjoyed to its fullest potential on whichever the chosen platform. Seems like a honest blunder to me and not so much intentionally screwing over the players. Instead of time spent on last gen consoles I do wish they spent more time polishing the game. It runs fine and looks great on PC but there are a few things that really break immersion for me like floating objects, disappearing NPC's, stuff like that. So minor and I haven't run into anything game breaking yet and hope not to either. I'm still early on in the game but the vehicles I've drove so far, the handling is too sensitive and I don't feel the realism of an actual car albeit futuristic. I mean I find it so much easier in Dead Island to drive than I do so far in CP2077.
So far the positives outweigh the negatives for me so I'm mostly enjoying the game and have no regrets for keeping the preorder.
B-universe
Banned
Yes, sorry, I thought he meant something else.
The December 21st deadline applies to people contacting them. They will help you with the refund process if you contact them in the next 7 days. I, for one, think 7 days is a reasonable time frame.
Saint Boot
Banned
I think it's important that we all blame the project leads at CDPR and their investors for everything that has happened so far, and hopefully not hate the regular workers on the game who are still slaving to make sure this game is fixed in the next few months or year. There seems to be 2 or more patches coming between now and mid or late february and I look forward to them. When this game is not crashing, I very much enjoy it.
Zog
Banned
So after the 21st you can't even get CDPR to help you get a refund when Sony and Microsoft say no. Why the cutoff and why is that ok?
Hawking Radiation
Wants to watch an Event Horizon porno
Contacted PSN and CDPR numerous times now via email and no response from either of them.
Safe to say I'm not getting refunded at all for this broken game. Sony and CDPR can go suck a fat one.
Safe to say I'm not getting refunded at all for this broken game. Sony and CDPR can go suck a fat one.
Zog
Banned
Exactly, their apology was nothing more than damage control. Sony was already allowing some refunds before the apology and neither company has altered their normal refund policy for this game. You would think CDPR would reach out to Sony, Microsoft and Valve (as well as large retail outlets) to create an refund exception for this game BEFORE telling consumers they can get a refund if they aren't happy.
Hawking Radiation
Wants to watch an Event Horizon porno
Agreed.
It's also my own fault for pre-ordering based on hype. Should have waited another day at least. Someone at my work ordered phyiscal copy and God saved him from this shit show of a game when delivery was late by 2 days. So he had a chance to cancel his order. Lucky fucker.
Meanwhile I'm stuck with this glitchy bugfest for all eternity.
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EDMIX
Writes a lot, says very little
If true, my god....that would be an entire controversy in and of itself.
Jtibh
Banned
The moment a game you pre order gets delayed not once not twice but several times its safe to say something smell fishy like a bad pussy.Agreed.
It's also my own fault for pre-ordering based on hype. Should have waited another day at least. Someone at my work ordered phyiscal copy and God saved him from this shit show of a game when delivery was late by 2 days. So he had a chance to cancel his order. Lucky fucker.
Meanwhile I'm stuck with this glitchy bugfest for all eternity.
Always cancel preorder if game gets delayed.
Always
B-universe
Banned
You have already been given an answer. You want to argue preposterous demands, be my guest CD Projekt RED screwed up. No ifs and buts about it. Yet it's not open season on them, is it? Limitless refunds are not suddenly becoming the norm, are they? And you might want to check your calendar. Maybe it's holiday season. Maybe whole swaths of developers go on holiday.
I wouldn't know.
But go ahead. Be my guest.
Agnostic2020
Member
So it seems they really didn't arrange anything with psn and Xbox. basically they r doing this as a pr. If true then yikes .
Doczu
Member
CDPR just shot themselves in the foot.
I don't know how much the rest of you know about Polish culture (I'm an expert), but honor and shame are huge parts of it. It's not like it is in America where you can become successful by being an asshole. If you screw someone over in Poland, you bring shame to yourself, and the only way to get rid of that shame is repentance.
What this means is the polish public, after hearing about this, is not going to want to purchase Cyberpunk for either system, nor will they purchase any of CDPR's games. This is HUGE. You can laugh all you want, but CDPR has alienated an entire market with this move.
CDPR, publicly apologize and cancel Cyberpunk for last-gen or you can kiss your business goodbye.
I don't know how much the rest of you know about Polish culture (I'm an expert), but honor and shame are huge parts of it. It's not like it is in America where you can become successful by being an asshole. If you screw someone over in Poland, you bring shame to yourself, and the only way to get rid of that shame is repentance.
What this means is the polish public, after hearing about this, is not going to want to purchase Cyberpunk for either system, nor will they purchase any of CDPR's games. This is HUGE. You can laugh all you want, but CDPR has alienated an entire market with this move.
CDPR, publicly apologize and cancel Cyberpunk for last-gen or you can kiss your business goodbye.
TriSuit666
Banned
Hadn't the stock already lost something like 29% of value a few days BEFORE the game released?
Zog
Banned
Preposterous demands? Like working it out with Sony, Microsoft, Valve and large retailers BEFORE you tell customers to seek a refund?
Preposterous demands? Like wondering why the are only giving people 6 more days to get their help for a refund they said customers are entitled to but are not able to get?
As for the developers going on holiday vacation, are developers also customer service? Is sounds to me like no amount of emailing CDPR will help customers get a refund anyway.
Saint Boot
Banned
They promised that this game would not be censored and their post was "we don't fuck around" but come to find it they DID censor the game:
So you heard it here, people bathe in their underwear these days. What's the point of Genital creation options if you never see them? Why is there even a censor mode option in the settings built in if they are just going to do this?
So you heard it here, people bathe in their underwear these days. What's the point of Genital creation options if you never see them? Why is there even a censor mode option in the settings built in if they are just going to do this?
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Hugare
Member
Imagine wasting development time because of thisThey promised that this game would not be censored and their post was "we don't fuck around" but come to find it they DID censor the game:
So you heard it here, people bathe in their underwear these days. What's the point of Genital creation options if you never see them? Why is there even a censor mode option in the settings built in if they are just going to do this?
One more item in the list of idiotic decisions
TLOU 2 was VERY polished despite being delayed. Also FF VII R
I always buy my games digital. I usually preorder when I have total faith in the developer because by doing so I can preload the game and start playing at midnight(internet kinda sucks here). Because of this requirement, I can count on one hand how many times I have preordered (have also preordered TW 3)
I had total faith in CDPR. Many did.
It was not like preordering a game from Bethesda or EA, you know.
But yeah, now it is. Faith in them was completely shattered.
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Master of Disguise
Banned
Ryan George on point.
base
Banned
Skończ pierdolić.
Ktotheroc
Neo Member
CDPR is ran by a bunch of snakes.
Their refund comment says as much, because they know accounts get banned doing chargebacks. If you reach out and Sony/Microsoft deny you, there's nothing you can do. Telling fans to refund it without a proper means of owning up to your mistake and clearing a path for that is pussy shit. All they hope for is that people aren't smart or ballsy enough to do anything en masse before the holidays. The COVID anecdote is hilarious, because they spent an entire generation knowing the specs of the PS4/XB1 and developing for it. QA testers have been implemented for however long, yet the game was so behind, due to COVID? Fuck out of here. They could pawn this shit off on dumbass "gamers" and hypebeasts, but they got caught with the general consumers.
If you respect yourself, see CDPR in the same light as EA, 2K, etc. They just tried to use whatever good will and PR they had to manipulate you into buying this shit. If they get away with this, gaming just becomes worse in the long run
Their refund comment says as much, because they know accounts get banned doing chargebacks. If you reach out and Sony/Microsoft deny you, there's nothing you can do. Telling fans to refund it without a proper means of owning up to your mistake and clearing a path for that is pussy shit. All they hope for is that people aren't smart or ballsy enough to do anything en masse before the holidays. The COVID anecdote is hilarious, because they spent an entire generation knowing the specs of the PS4/XB1 and developing for it. QA testers have been implemented for however long, yet the game was so behind, due to COVID? Fuck out of here. They could pawn this shit off on dumbass "gamers" and hypebeasts, but they got caught with the general consumers.
If you respect yourself, see CDPR in the same light as EA, 2K, etc. They just tried to use whatever good will and PR they had to manipulate you into buying this shit. If they get away with this, gaming just becomes worse in the long run
Panajev2001a
GAF's Pleasant Genius
Any criticism about CD Projekt has the same play with that poster: admits the game/company has issues generically and then go progressively more and more aggressive if you dare go beyond the "oh they screwed up, but who does not, it will be alright" point which is the PR angle the company is shilling around.
They knew the software they released, in the conference call they did not even pledged to improve the current generation console versions that much beyond removing the worst game breaking issues, and they admitted they held the versions from the press because they were far far from ready. At that point they are expected to negotiate refunds with MS and Sony before trying to look good and set up a helpmerefund hotline and urging disappointed customers to seek refunds.
ArtHands
Thinks buying more servers can fix a bad patch
Nope. Best play it on PC to experience the game in its best state
shubik
Member
I absolutely agree with you. If you criticize Ubisoft and EA and you believe in consumer rights, there is absolutely no way to not point the finger at CDPR.
CDPR voluntarily put itself on a big pedestal and portrayed itself as a company with values and respect for the consumer. Nobody asked them to chose this marketing approach and mission statement bullshit. But if you decide as a brand to go down this path, you absolutely have to deliver! It is what you are. What your company stands for. Your DNA.
They wanted to deliver excellence with no strings attached. They knew the state of the game. They knew what reaction would result. And they still went with it. They sold out their own identity.
As someone who works in marketing for quite some time now, I can tell you one thing: To regain the momentum and position CDPR had before this launch will be a herculean task to accomplish. And I fear with the current management that clearly displayed incompetence, it will be a hard couple of months to follow...
All that being said: I still can´t believe how good the actual game beneath all that technical crap is! I play this shit on a base PS4 for over 40 hours now! I will finish my first playthrough, putt this thing away till the next gen update arrives and I get a chance to buy a PS5 and will hopefully be able to enjoy the game the way it was meant to be played.
I´m sure in a couple of months they will fix the game and all major problems will be eliminated but the damage CDPR as brand took, will be something that will follow them for a looooong time
Master of Disguise
Banned
B-universe
Banned
Here I am, reporting.
I don't know if they will ever solve the problems and shortcomings the game is consistently reported to have. I an hopeful, but having intimate experience with CDPR previous screw-up, I can't be sure.
The usual innuendo about forum members being shills, I am not entering that petty game. I'm sure for every vacuous "shill" you can type, there's an equally vacuous "hater" ready to be typed back at you. These adjectives add nothing to the discussion, but, apparently evoke certain feelings in some people. I focus on principles and arguments.
Principle: No, the fact CD Projekt RED screwed up does not mean that now everything is permissible, advisable or condonable. It does not mean gamers suddenly have their rights extend Ad Infinitum. This applies not just to CD Projekt RED, but to EA, UBIsoft, and to any other developer or publisher.
CD Projket released a broken game. They have the obligation to fix the mess. That's it. Very straightforward. They can, and if they're smart, they will, release free content and address shortcomings over time. But it's not an obligation, It's a decision.
It's up to everyone to decide how their relationship with CDPR is going to evolve. Boycott their products. It's your money. Never buy a single CDPR game ever again.
However, if you try to frame the issue as the logic, rational or moral thing to do, then I am going to ask questions and point out possible problems in the reasoning.
As for your money? You can burn it in the chimney, for all I care.
If Sony and Microsoft are not issuing refunds, what do you suggest CDPR do? What is the leverage you feel they have?
How long should the cut-off period be, in your estimation?
Let's hear it.
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waquzy
Member
Nah, RDR2 got delayed and it was a masterpiece, one of the greatest games of all time in fact!
Doczu
Member
AdjudicatorHead
Member
But it is CDPR's fault that the game performs so poorly on consoles and was intentionally hidden from buyers prior to release that there needs to be refunds in the first place.
DarkBatman
SBI’s Employee of the Year
But it's CDPR's fault to promise everyone easy refunds without having any kind of contact to Sony/MS.
ArtHands
Thinks buying more servers can fix a bad patch
Sure, and CDPR is willing to proceed with the refund. The ball is in Sony/Microsoft court for the refund on consoles.
DarkBatman
SBI’s Employee of the Year
No, it's actually in CDPR's court.
Sony and MS have a strict refund policy. And CDPR posting "Everyone who wants a refund will get one" won't change that - they need to get in contact with Sony and MS and ensure no refund request will be declined due to general policies.
AdjudicatorHead
Member
I wish it was as easy for me to shake off blame for mistakes as CDPR appear to be able to! Apparently when they scam and defraud console owners, they can push the ball over to MS and Sony, who have to cover the card transaction and admin fees for likely tens of thousands of refunds, plus the staff costs of manning support centres to deal with tens of thousands of calls and live chats regarding the refunds (PS America had to shut down their phone lines due to being overwhelmed by such calls). But, you know, it's their fault that they don't want to do all that work for free after CDPR released a game that is effectively unplayable on their platform and swindled their players.
I'm sure Sony and MS would be more than happy to auto approve all refunds if CDPR reached out and said we'll pay for any administrative costs incurred with the refunds, just refund anyone who asks for it before this date. But they didn't, they just stated it to get good PR without even consulting with Sony and MS first. Also Steam is not as easy to get a refund as some might think - my partner played for 5 hours and got a lot of bugs and crashes and Steam rejected the refund even after the crashes were reported in the refund request.
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