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[Flintty]

Id say that’s good customer service - refreshing honesty.

 

[01011001]

I love the honesty and they are probably right.

people want those and think they can easily apply them, but they would fuck it up and call customer service like crazy.

 

[AeonGaidenRaiden]

They arent wrong people can't apply a simple screen protector on their phones without going to the shop.

 

[GrayFoxPL]

Stickers are still a thing?

 

[Nymphae]

Stickers are still a thing?

Why wouldn't they be

 

[#Phonepunk#]

"you assholes aren't even fit to apply our stickers!"

im sorry just the thought of this whole company is funny to me at the moment

 

[Stilton Disco]

I'm actually more likely to buy from them now, the cheeky cunts.

 

[iHaunter]

They're right though, most people are too dumb.

 

[MiguelItUp]

It may be harsh for some folks, but transparency is always wonderful IMO. Their passion speaks volumes as they've surely dealt with all kinds of ridiculous nonsense in the past with other items. Like the AirPod skins for instance, lmao.

 

[SLoWMoTIoN]

Like aren’t they right? Have you seen the average person? Lol.

Yes.

 

[Ironbunny]

Love the response. And their skins are great.

 

[Miyazaki’s Slave]

They have "fuck you money" (they are selling stickers for $50 USD) and they are loyal to their own mission/vision/values/and brand. If folks don't like their product, their branding, or customer service approach don't purchase their products.

 

[JerryinSoCal]

I think it's funny, it's probably also true lol.

 

[GrayFoxPL]

Why wouldn't they be

I guess shiting everything up with stickers is still a thing for some.

 

[OutRun88]

people aren't assholes because they cant apply a sticker to some plastic. They may well be idiots, however.

Don’t be an asshole.

 

[MrS]

Ow the edge

 

[AJUMP23]

I bet what they are really saying is that even we could not consistently apply the decals.

 

[MastaKiiLA]

I love this company's customer support style, and I manage a CS team here in Asia. Oh how I'd love to literally tell some shitheads to fuck off, but it won't fly in our business. dbrand blunt, and a bit aggressive, but I think their loyal customers get the shtick. You do or you don't, and their team clearly doesn't care if you don't. It's probably a really small team of a handful of people or so, and they can't seriously handle high support load. That part of their statement radiates more truth than anything else they said. I'm sure their team gets to relieve some of that stress by being foul-mouthed with customers who act like idiots, but it's not enough to handle a deluge of complaints about a product solution they've already identified as impractical. So yeah, do like I plan on doing. Find a cheap artist to spraypaint your panels. It's probably a lot cheaper for me here in SEA, but I plan on having a local paintshop do a nice custom job with the garuda or similar traditional Thai style artwork. That's if I don't get lazy.

 

[HerjansEagleFeeder]

It's a culture.

 

[Werewolfgrandma]

A more true statement has not been spoken. Good on dbrand.

 

[TheDreadLord]

Well, it is up to the company to come up with a dumb proof product. Therefore I don’t agree with their statement.

 

[turtlepowa]

Well that's something new in 2020. Love it.

 

[EliteClarity]

90% of people can't fit a screen protector, then blow up social media/phone lines and then leave shitty reviews because of their own shortcomings. Probably damage limitation.

 

[Moochi]

This is honest communication from a company. It's good for them and it's good for consumers.

 

[notseqi]

I bet what they are really saying is that even we could not consistently apply the decals.

To me, that is the main argument. 'We couldn't make it work and have decided that the style of decal we want and need to sell and further our brand is practically not accessible, therefore we are not selling it.'
Why open yourself up to criticism, baseless even when stating that these decals aren't easy to apply and might look off, and cop the flack you're getting from people who think are clever.

 

[metareferential]

That's how they've always positioned themselves, and it's extremely ironic (and funny).

All the "we just want your money" and "buy this overpriced shit" is funny as hell, because it's also true.

 

[AV]

Probably not a great PR idea, but they're not wrong.

 

[notseqi]

Probably not a great PR idea, but they're not wrong.

I'd love a return to these kind of open words. I practice it with my customers but they are a no media/no bullshit sort of kind anyway, and they trust my judgement.

 

[QuantumZebra]

I can see how applying this would be easy to fuck up.

I have *never* had a skin (or grip tape on a firearm or decal or whatever) on something that was handled heavily / subjected to heat, and lasted.

I know some people eat that shit up, but it's just a waste of money and a hassle - and it's going to come off.

 

[VertigoOA]

I find this hilarious.

Challenge accepted

 

[HellforLeather]

There was a way to say this without calling your customers who keep your fucking business going "assholes".

Properly applying large decals is more difficult than you would intuitively think it would be and most people dont apply large decals very often if ever.

 

[Spukc]

only retards put stickers on shit

 

[Rentahamster]

lol @ "you assholes"

some big talk from a company that makes stickers

They have a very casual rapport with their customers. They troll Linus in every Dbrand sponsored LTT video. It's what they do.

 

[dorkimoe]

90% of people can't fit a screen protector, then blow up social media/phone lines and then leave shitty reviews because of their own shortcomings. Probably damage limitation.

Yup. I get a screen protector 3 pack, fuck up 2 of them and get 1 perfect. Its not the companies fault, its fucking dust.

 

[acm2000]

This IS dbrand, nothing new to see here

 

[ZywyPL]

Now that's what I call transparency! They ain't wrong tho, I for example can never align smartphone screen protectors perfectly, Lego stickers are a no issue, but anything bigger is a no-go, let alone PS5 panels.

 

[danielJackson]

If anyone gets offended by this, then they are double assholes

 

[FrankWza]

I don’t buy it. They pulled it because Sony will be selling replacement plates for the same price or less and they didn’t want to process all those returns.

 

[Harlock]

Someone had to tell the true.

 

[dr_octagon]

this is pr wrapping of an issue in a fun manner to hide they wouldn't maximise profits.

put another way, the useless cunts at dr. brand can't even create and market stickers for a games console without insulting and blaming their customers. why don't they get michael j fox to do a commercial?