THE QUEST "VETERAN'S TOUR" CAN BECOME STUCK AT "TALK TO EVA LAVANTE"
Players who have already collected their Year One VIP rewards will find that they cannot progress the "Veteran's Tour" quest beyond the "Talk to Eva Lavante" step. The shader reward cannot be accepted, and attempting to select the reward will show "Can only hold one at a time."
To complete the "Veteran's Tour," players will need to delete/discard the following items from their inventory in order to accept rewards:
"The Old Guard" Shader
"Be Brave" Emblem
"S-34 Ravensteel" Sparrow
We apologize for any confusion or inconvenience.
https://www.bungie.net/en/Help/Article/13550