Greetings,
My name is Mortiaor from Account and Technical Services and I'm here to help answer any questions that you may have. If you wish to modify the Parental Controls, we will need additional information to make the desired changes. Upon receipt of this information, we will update the account to reflect the contact details of the parent and provide you with the security information necessary to control these features. Be sure your email filter is set to receive emails from
noreply@battle.net. You may also wish to review the Parental Control FAQ page here:
http://us.blizzard.com/support/article/PCFAQ.
Please submit the following information:
1) A legible photocopy of the identification of the current registered account user displaying the full legal name, date of birth, and expiration date (if applicable). Acceptable forms of identification for the child are: Passport, Driver's License, State ID, Military issued ID (with the back photocopied) or Birth Certificate. (School IDs are *not* accepted.)
2) A legible photocopy of the identification of the account user's legal guardian displaying the full legal name, date of birth, and expiration date (if applicable). Acceptable forms of identification for the adult are: Passport, Driver's License, State ID, or Military issued ID (with the back photocopied).
3) A copy of the Terms of Use (TOU) Form completed by the legal guardian (please be sure to provide an email address to which your child DOES NOT have access). The TOU form can be found here:
http://us.blizzard.com/support/article/bnettouform.
Please send the information via our support site:
**Support Ticket**
Digital file submissions are now also being accepted as an additional option to mailed documents. Completed forms can be scanned and submitted as attachments here:
https://us.battle.net/support/en/ticket/submit
- Reply to the current ticket concerning this issue with an attachment
- If no ticket exists, create a new one
- Put the account name in the description or reply field
- Attachment must be under 5MB
- Attachments must be in BMP,JPG,GIF,TXT,SPX or TGA format
- Make sure that all attachments (up to 4 files allowed) meet the recommended requirements. Security concerns may cause files with other formats or files that are too large to be filtered or deleted without response. To assure prompt processing of your submission please review the following tips:
Be sure to include *ALL* of the requested documents. Missing or incomplete information may cause delays.
- Print and manually sign the TOU form. *DIGITAL SIGNATURES WILL NOT BE ACCEPTED* Processing will not proceed without the proper legal acknowledgement of the Terms of Use.
If you have additional questions or concerns, please reply to this ticket. If you would rather speak a representative directly, please contact Account & Technical Services. Our contact information can be found at
http://blizzard.com/support/article/cs.
Best Regards,
Account & Technical Services Rep Mortiaor
Customer Services
Blizzard Entertainment
www.blizzard.com/support