Okay GAF, I need your expertise on how to handle this bizarre billing situation with Blizzard. My girlfriend is off for the summer from her job and she was looking for a new game to play. I showed her Diablo III and she was really interested in playing so I surprised her with a battle.net account and purchased the game for her on my credit card. She had internet trouble the first day so wasn't able to download the game. The next morning after I bought the game, I got this email from Blizzard:
Greetings,
This notice is being sent to inform you that we were unable to successfully complete your recent purchase on the Blizzard Store. The charge for that item on your order was not finalized.
Since we could not fully authorize this items purchase, it has now been deactivated. If it was applied to a play account, it will no longer appear, and the account will be left in the state it was in previously.
For any questions about Blizzard orders or your Blizzard Account, please find the contact information for our Blizzard Billing and Account Services department at
http://us.battle.net/support/en/article/contact
We thank you for your patronage and your patience in this matter.
Regards,
Customer Service
Blizzard Entertainment
http://us.battle.net/en/
So, I figured it was something weird with my bank (on rare occasions they deny online purchases) so I bought it again with a different card. Everything seemed to go through okay. We didn't get a chance to try it out until the next morning. When we finally got around to trying it, my GF received an error message saying that the account had been suspended for violation of Blizzared policies and an email would be sent as to reason why (I never received said email and I did check the spam filter).
I called Blizzard and they said that they could not handle ban/suspension appeals and I had to do it through the online ticket system. I went online and submitted the ticket/appeal. I received this message back two days later:
This is the latest response from Customer Support:
Hello ,
Thank you for taking the time to contact us. =)
Unfortunately, the issue you are having is best handled through our Billing Department. The billing department is here to handle these types of issues.
The Billing team is available 7 days a week, between 8am and 8pm PST, and can be reached in the following ways.
Phone: 1-800-59-BLIZZ (1-800-592-5499)
Thank you again for contacting us. We hope you continue to enjoy your experience in World of Warcraft!
Best Regards,
Game Master Droovas
Blizzard Entertainment
www.blizzard.com/support
First of all, I find it humorous that "Game Master Droovas" apparently believes that I'm playing World of Warcraft and not Diablo III. I called Blizzard again and they once again stated that they can't handle account suspensions/bans over the phone and I have to submit a ticket.
At this point I have no idea what to do. Any ideas would be greatly appreciated...