Do NOT buy Matrix Online - Game is broken and unplayable
- Thread starter ManaByte
- Start date
ManaByte said:
Maybe they cancelled your free month because you implicitly asked them to. I've played over a dozen MMOs with all slightly different registration processes, but in general with any credit card auto-renew subscription, there is no distinction between "cancel my account" and "cancel my account right before you make me start paying."
I don't give two shits how many MMO companies you work for. If you ask someone to cancel something and are then appalled that they indeed cancelled it (perks that come with signing up and all), then you my friend are nothing more than a bona fide:
You do seem to be overreacting a bit, though, honestly. You lost a character you had just created (and invested zero time in), then you ran into a glitch in the tutorial with your second character. So rather than contacting tech support and trying to get things sorted, your immediate reaction is to declare the entire game 'broken and unplayable' on a messageboard, warning off anyone who'll listen, then attempt to cancel your account?
yeah, the beta was a buggy piece of shit that wasnt very much fun at all. I mean, some of the stuff was decent, and I liked the general idea of the game.. but when I got to the missions where I got to chose between machine, zionists and exiles (really cool idea, BTW), they never worked. they either were not available or there was a bug that once you went through 7 portals (think dungeons) for a single mission, you could no longer load them.. this particular mission had at least 7 dungeons that needed loading.
up until the last day of the beta, I still couldnt do it.
up until the last day of the beta, I still couldnt do it.
SatelliteOfLove
Member
A sad thing about this is Vosx, the/one of the community affairs managers at Monolith left the same position in Ubisoft's Shadowbane. Out of the frying pan, into the fire. I remember him getting roasted on those boards so hard; I bet it's deja vu all over again.
dskillzhtown
keep your strippers out of my American football
Well...I would like to hear more about the game itself.
JackFrost2012
Banned
Milkman said:
Haha, look at the funny FFXI man!
I just find it peculiar that when one person claims a new MMORPG is 'broken and unplayable' on the basis of a bad (and brief) initial experience, after making no effort to rectify the problem with the support staff, the thread gets stickied. It'd be a different story if this thread was filled with horror stories similar to Manabyte's, but since when does a single person's bad experience with a new game rate a stickied warning to 'NOT buy' it? 
Seems almost like people are itching to drive a stake through this game's heart before it's even properly begun.
Seems almost like people are itching to drive a stake through this game's heart before it's even properly begun. JackFrost2012
Banned
Milkman said:I've got three level 30-plus characters in WoW.
Then I'd argue it's "playable."
You're assuming this thread was stickied because Matrix Online sucks. I can't say for sure, but I'd venture a guess the real reason it was stickied is to point out how bent out of shape ManaByte is getting over issues that were mostly nobody's fault but his own.Tellaerin said:I just find it peculiar that when one person claims a new MMORPG is 'broken and unplayable' on the basis of a bad (and brief) initial experience, after making no effort to rectify the problem with the support staff, the thread gets stickied. It'd be a different story if this thread was filled with horror stories similar to Manabyte's, but since when does a single person's bad experience with a new game rate a stickied warning to 'NOT buy' it?
Tellaerin said:I just find it peculiar that when one person claims a new MMORPG is 'broken and unplayable' on the basis of a bad (and brief) initial experience, after making no effort to rectify the problem with the support staff, the thread gets stickied. It'd be a different story if this thread was filled with horror stories similar to Manabyte's, but since when does a single person's bad experience with a new game rate a stickied warning to 'NOT buy' it?
Why do you feel you need to personally defend the game?
john tv said:
How was it my fault that the game deleted my character after a crash?
JackFrost2012
Banned
As long as we're taking potshots at ManaByte, "I want to cancel my account" usually means immediately, not "at some future point once my current free time expires." Yes, it sucks, but I don't think the person did anything really wrong in this case. I mean, you're calling to cancelyour account mere hours after installing the game ... clearly you don'tt seem like a customer who's looking to stick around for the long term. ;P
JackFrost2012 said:
So that means they can just fuck you out of the full retail price of the game? I can't return the game and I can't even play my 30 days. The first guy I talked to closed it and said the 30 day trial is still active. Then I talked to the retard on the phone (after their fucked up site reactivated it automatically), she laughed, closed it again and canned the 30 day trial.
This is the first MMO I've ever seen where they take your 30 day trial away from you.
When you buy a boxed copy of a MMO you're also buying a 30 day trial to see if you like the game or not. Monolith, Warner, and Sega hired a bunch of retards who decide to screw their paying customers out of something they PAID for.
JackFrost2012
Banned
ManaByte said:
I think we're forgetting who called who to cancel!
JackFrost2012
Banned
ManaByte said:
:lol
Have you tried asking the people who cancelled your account prematurely to reinstate it yet? Or did you just run straight to GAF?
JackFrost2012
Banned
ManaByte said:
I see. Well, sounds like you're fucked.
Mana, you're not paying for a free month -- if that were the case, the month wouldn't be "free," would it? You're paying for the game and the free month is being given to you for -- wait for it -- free. As a bonus. If you cancel your account, it's assumed you don't want the free month. This is how it works in any subscription-based program, be it games, internet, magazines, whatever. If you were so concerned about losing your free time, you should've waited til the last day before the 30 days were up and cancelled it then.
Does anything I'm saying not sound perfectly reasonable to you?
Does anything I'm saying not sound perfectly reasonable to you?
That's not how it works with any other MMORPG. EQ, EQII, SWG, PlanetSide, EQOA, FFXI, Lineage II, City of Heroes, World of Warcraft, Ultima Online, EVE online, etc. All of them allow you to still play your 30 days.
As I explained a couple times in this thread, my 30 days was shut down by someone who didn't know what they were doing (the first person I talked to did). The first person put the account on pending closed so it would still allow the 30 day trial to play out. When their site (their mistake) automatically reactivated the account, the next laughing idiot I spoke to decided to close the account completely and cancell out the 30 day trial.
ManaByte said:
Why? Because I don't think people should be warned off of purchasing any game on the basis of a single, possibly atypical, experience like yours. Yet here we have your thread plastered on top of the forum, looking for all the world like a moderator-endorsed statement of fact: 'Don't buy this game. It's broken and unplayable.' If I hadn't happened to click on it earlier, I probably would have assumed that there was some problem with the servers or client code that literally made the game impossible to play.
Like I said before, I wouldn't have any problem with this if the thread was filled with other firsthand accounts of how 'broken' the game is. Instead, all we have is the tale of one person who was so impatient with this new MMORPG that he pitched a fit and decided to cancel his account at the first technical hiccup. Why didn't you petition a GM (or the Matrix equivalent) to help you when you found yourself stuck in the starting area? Why throw a fit and cancel over something so minor? Your reaction seems so exaggerated that I have to wonder if you didn't go into the game looking for faults.
Alex
Member
John, you make a good point, I think both sides are credible really... But I think the point he's trying to make is that it isn't par for the course in the genre. I've played quite a few MMO's and have never run across such a situation, even with the more low brow titles.
Anyhow, it seems really shady to make the billing process so obtuse and difficult to manipulate, then not allowing him to ride out the rest of his free month after he's managed to get past the needless frustration encountered... Also, the free month isn't really free, it's part of the package and is expected of these games.
There's a difference between canceling and ending account renewal. I've never seen an MMORPG interrpret it as the former, to sum things up. Kinda comes across as "well, you're not intending to keep paying us, get the fuck off our servers"
Personally, I wouldn't touch this game with a ten foot pole attached to a....subtantially longer pole. But Mana just has to try 'em all I guess.
Anyhow, it seems really shady to make the billing process so obtuse and difficult to manipulate, then not allowing him to ride out the rest of his free month after he's managed to get past the needless frustration encountered... Also, the free month isn't really free, it's part of the package and is expected of these games.
There's a difference between canceling and ending account renewal. I've never seen an MMORPG interrpret it as the former, to sum things up. Kinda comes across as "well, you're not intending to keep paying us, get the fuck off our servers"
Personally, I wouldn't touch this game with a ten foot pole attached to a....subtantially longer pole. But Mana just has to try 'em all I guess.
ManaByte said:
It really just sounds like you got what you deserved. What kind of mindset must you have had to buy an mmo game at launch, declare it immediately broken, then waste your day calling them twice to cancel your account? That's an incredible lack of patience right there. Any sensible and reasonable person would have given it a couple weeks (or more than a couple hours) before making any decision about whether to cancel or not.
cybercrash
Member
DarienA said:
Hehe, here I am. And I stick by my initial point of view, I still fuckin' love the game, I'm still sticking by my plan of not playing any other ps2 or pc games for the coming years to play MxO. I know there are people out there that strongly dislike the game and while I respect them, I don't really care, I love the game and I'm enjoying it
.(and btw: a bugged out tutorial system on one server and a problem with the billing system that this guy has does not really influence my opinion and love for the game much, why would it?)
;;The obvious question for Manabyte is just why in the hell does he want the rest of his free month back if he can't even get out of the tutorial and the game keeps deleting his characters?
I mean jeezus, common sense tells you that if the game was 'broken and unplayable' then you shouldn't really give a shit or not if you get the rest of your free month - since the game is 'broken and unplayable'.
I mean jeezus, common sense tells you that if the game was 'broken and unplayable' then you shouldn't really give a shit or not if you get the rest of your free month - since the game is 'broken and unplayable'.
wobedraggled
Banned
I still dont get that they cahrge you for the software in the first place.
Your paying them a monthly free, make the damn game free to download.
Your paying them a monthly free, make the damn game free to download.
Kung Fu Jedi
Member
Ok, so we've got Mana's view on the game and obviously we know how Cyber feels. Is there anyone else who has played this game that can give an objective view? Obviously Mana is too pissed off to even try to get into the game proper to see how it plays, and obviously Cybercrash thinks this game is The One, and can't be bothered with the critical reviews it's getting. So I ask, has anyone actually got into the game, played it, and can give some objective views on it?
I have been one that has been critical of this game practically since it was announced, but I've also been waiting for some true reviews from the final game to see if my viewpoints were well founded or if I was way off the mark. I have no intention of playing the game, but I do want to know if they pulled off a decent game or if it's as crappy as a lot of the beta testers were saying.
I have been one that has been critical of this game practically since it was announced, but I've also been waiting for some true reviews from the final game to see if my viewpoints were well founded or if I was way off the mark. I have no intention of playing the game, but I do want to know if they pulled off a decent game or if it's as crappy as a lot of the beta testers were saying.
the game is pretty busted actually. I was in the beta, I wanted to like it and think it has some neat ideas, but its just not any fun.
The game has alot of cool stuff and Im sure the beta limited alot of what you could do (such as item creation, which was more or less missing from the beta).. but the missions were pretty terrible. More or less you accept a mission, and it involves killing someone or (more often) rescuing someone. The game puts a way point on your screen and you run to it (often taking several minutes) you walk into a room and there is the person, so you talk to them and they follow you. Then you are forced to escort this person all over creation to multiple dungeons.. which are almost allways one room (or in a few cases several rooms). I've got no problem with dungeons at all, but instead of loading up a single dungeon and having you kill things in it, the game sends you all over creation loading multiple small dungeons for a single mission...
the fighting system is actually pretty clever, and one of the more fun/cinematic ones I have ever seen.. the game is buggy as hell, the mission structure is terrible, but the core gameplay has some promise if they could just fix the missions and bugs in the game... of course, what I was playing was fairly limited, as you can get some bad ass neo like moves which should/will make the game more fun..
right now, I wouldnt recomend paying for it though. Especially given the fact that bugs were reported over and over again (namely the one that prevented you from loading a certain number of dungeons, or some that involved elevators not working properly), and after a few weeks they post a thing saying the problem is fixed but it still isnt working for anyone... the bugs are really holding the game back, and they dont seem to apt at fixing them.
The game has alot of cool stuff and Im sure the beta limited alot of what you could do (such as item creation, which was more or less missing from the beta).. but the missions were pretty terrible. More or less you accept a mission, and it involves killing someone or (more often) rescuing someone. The game puts a way point on your screen and you run to it (often taking several minutes) you walk into a room and there is the person, so you talk to them and they follow you. Then you are forced to escort this person all over creation to multiple dungeons.. which are almost allways one room (or in a few cases several rooms). I've got no problem with dungeons at all, but instead of loading up a single dungeon and having you kill things in it, the game sends you all over creation loading multiple small dungeons for a single mission...
the fighting system is actually pretty clever, and one of the more fun/cinematic ones I have ever seen.. the game is buggy as hell, the mission structure is terrible, but the core gameplay has some promise if they could just fix the missions and bugs in the game... of course, what I was playing was fairly limited, as you can get some bad ass neo like moves which should/will make the game more fun..
right now, I wouldnt recomend paying for it though. Especially given the fact that bugs were reported over and over again (namely the one that prevented you from loading a certain number of dungeons, or some that involved elevators not working properly), and after a few weeks they post a thing saying the problem is fixed but it still isnt working for anyone... the bugs are really holding the game back, and they dont seem to apt at fixing them.
ninvampire
Member
Mana, did you cancel your account? Or did you tell them to cancel the recurring billing? That's the distinction.
But based on Mana's experiences, sounds like the customer service for Matrix Online sucks.
But based on Mana's experiences, sounds like the customer service for Matrix Online sucks.
So this game is totally USELESS now? HE paid what say $50 bucks AND he can't transfer the serial? Why can't you get a 30 day grace period to return the game? Is there no one player option? Sounds shady, class action lawsuit type shady, though cancelling a MMORPG without exploring it is rash.
john tv said:
This is a somewhat ridiculous argument. What are you paying for, if not that "FREE" month, when you buy the game? A coaster?
Most of the times I've dealt with customer service, regarding subscriptions and the like, when you pay or have a current service and you cancel it, it remains active for the period the subscription is covered, most of the times the end of the month. The correct response from the customer service would've been "Your account will remain active until a month from today."
It's like the many people that were defending WoW's woes during the first 2 weeks. "DON'T COMPLAIN, IT'S A FREE MONTH!" WTF am I supposed to do with an unplayable disc without a "FREE" month? It's obviously part of the sale price.
In any case, bad customer service is bad customer service, no matter how you put it. Granted, MMORPG launches usually have all these kinds of problems.
Catchpenny
Member
Two questions for Manabyte:
One, did you say anything to the effect of 'cancel my account so it can't be reactivated again'? It sounds like you have no account or way to log in now, since your key has been deleted. If you complained about the reactivation, I can at least see why they did that, though it's not necessarily right. Since they didn't delete your free trial the first time, I doubt it's SOP to do so.
Also, how did the website renewal happen...did you access the website from the game software itself? I just looked at the official website and don't see a way to log in via your web browser ala The Station.
It's pretty fucked up any way you slice it. You might have been able to avoid some of this aggravation by acting in a different manner, but the customer service for this game sounds hideous. I really dislike it when a company makes you call to cancel any sort of online service, especially when they offer a free trial that requires a credit card number.
One, did you say anything to the effect of 'cancel my account so it can't be reactivated again'? It sounds like you have no account or way to log in now, since your key has been deleted. If you complained about the reactivation, I can at least see why they did that, though it's not necessarily right. Since they didn't delete your free trial the first time, I doubt it's SOP to do so.
Also, how did the website renewal happen...did you access the website from the game software itself? I just looked at the official website and don't see a way to log in via your web browser ala The Station.
It's pretty fucked up any way you slice it. You might have been able to avoid some of this aggravation by acting in a different manner, but the customer service for this game sounds hideous. I really dislike it when a company makes you call to cancel any sort of online service, especially when they offer a free trial that requires a credit card number.
ninvampire said:
I told them to cancel the recurring billing, which is what the first guy did. I explained this multiple times in this thread. The second retard I spoke to cancelled the 30 days when that is NOT what I requested.
There is no other way to end the recurring billing than to call them and deal with their mentally retarded CSRs. It is not possbile to do it online.
I even asked them if Sega would take the game back and refund my money and they said no. So they are just fucking people out of the money for the MMO.