Few managers are as misunderstood as Rafael Benítez. Chelsea fans groan at the thought of their new manager. Not even a day into the job and a supporter turns up at the Cobham training facility with a Rafa Out sign.
Few figures in football are as divisive as the Spaniard. It is not just supporters. A high-ranking executive at a Barclays Premier League club once asked: Tell me about Benítez. Hes mad? Hes a bad man, right?
Emphatically wrong. When the pair met, the man in the boardroom was charmed as well as impressed by the former Liverpool managers football knowledge.
Benítezs personality is very different to the image conjured by Rafas Rant and the negative headlines that have dogged him since his arrival in England. Part of the problem is self-inflicted. Benítez has never made much effort to court the press. His enemies at Anfield did.
The language barrier did not help. After arriving from Valencia, Benítez was uncomfortable being interviewed in English, despite having a fine grasp of the language. It showed. The warm, mischievous side of his character rarely broke cover.
One surprise is the 52-year-olds enthusiasm. He can get as excited about football as any fan. An idle comment at a social gathering will cause him to hijack the moment for a masterclass in zonal marking. He does it with a self-mocking wit that leaves the entire company feeling like theyve experienced something way beyond small talk.
A question about tactics can spark a bout of excited animation. In his office at Liverpool, we discussed how to beat Manchester United by putting pressure on their defence. Within seconds, the focused, analytical man behind the desk became like a child. He jumped up, grabbed a ball.
Right, Im Torres, youre Vidic, he said and started to dribble. Why do I have to be Vidic? The theatrical sullenness of the response stopped the flow for a moment before he guffawed with laughter. Its hard to imagine too many managers playing one-a-side round-the-office matches like this.
Accounts of his frosty relationship with the press do not tell the whole story, either. One reporter, a regular and friendly face at Anfield, had not passed his driving test. At a press conference, the writer noticed Benítez put two pound coins next to his tape recorder. At the end, the press man picked up his tape and Benítez motioned to the cash. Dont forget your bus fare, he said, causing general hilarity. The red-faced reporter booked driving lessons immediately.
As with most football people, he has a sharp eye for a gag but the wit is not cruel. In a restaurant once, I made the gesture of attempting to pay for the meal. Id made the mistake of keeping credit cards in a vinyl travel-card holder. At the sight of it, Benítez stopped the waiter and addressed the nearby tables, whose occupants had been subtly eavesdropping his conversation. Look, he said, he is trying to shame me. How could I let a man with a plastic wallet pay!
It was an inclusive, gentle gag that allowed the autograph hunters to approach without embarrassment. It also underlines one of his philosophies: the wealthiest man at the table should pay.
When relaxed, the new Chelsea manager is a fine raconteur. His tales of youthful national service in Spain and the lengths he went to in escaping the army barracks to play football would not be out of place in Sgt Bilko.
He can be single-minded. His family will stay in the North West while he takes a place in London and when he said the benefit is that this would allow him to work harder, he meant it. His obsessive nature can be infuriating at times. No Hello, how are you? for a greeting. Rather, I must show you my goalkeeping stats. But Benítez is engagingly loopy and fun to be around. And a very good football manager. That much is easy enough to understand.