Not trying to knock you guys but why is the team constantly having problems with downloads?
And you should really make Xbox app do the downloads for Xbox games. Make it as future proof as Steam eg show fps toggle for all Xbox games for starters.
I'm not going to speak to why problems exist. I'm simply trying to get people un-stuck.
If you look at the wider stats, the vast majority of customers are having zero issues downloading. For ReCore, Halo Forge, Forza, and now Gears the success rates are very high overall, and it's a huge audience of people.
People who have problems are the most likely to report those problems, which is completely the right thing to do. And our job is to figure out why those problems are happening, and fix them ASAP.