Oh, got a response. They don't wanna exchange it again as they checked the figure themself and there were no problem. But the hair is clearly loose and she got a white neck. =/
They have offered me refund though.
Hmm... Not the coolest of situations. I guess I'll keep it then, would you have done the same?
EDIT
Oh well, I'll keep it. I think the color might be correct, and I guess I'll just hide her ears, as it's clearly a miscolor (blank/white) behind her ears. The hair is loose but I'll just not touch it.
They have offered me refund though.
Hmm... Not the coolest of situations. I guess I'll keep it then, would you have done the same?
EDIT
Oh well, I'll keep it. I think the color might be correct, and I guess I'll just hide her ears, as it's clearly a miscolor (blank/white) behind her ears. The hair is loose but I'll just not touch it.