What's that movie?
We wanted to provide you with an update on what we’re seeing as a result of yesterday’s content update (CU). We realize that silence and opacity, even when we have nothing new to say, is frustrating. With each change and/or update we make, it takes time for us to capture and analyze the data to determine the tangible impact to the game experience. Additionally, we've already begun work on future updates which will be informed by the data and community feedback we’re seeing from yesterday’s CU.
343 update. 20 minutes ago.
Waiting to chat with Xbox.com to get a refund..
"Please wait for an agent to respond. The current average wait time is 12 minutes. Thank you for your patience."
Sad, sad day. I spent $350 for this damn console, which I frankly don't even like; who the fuck designed this UI, to play this game that doesn't even work.
EDIT: Wait time just increased to 15 minutes..wtf Now it increased to 20 minutes...what the fuck is going on
Waiting to chat with Xbox.com to get a refund..
"Please wait for an agent to respond. The current average wait time is 12 minutes. Thank you for your patience."
Sad, sad day. I spent $350 for this damn console, which I frankly don't even like; who the fuck designed this UI, to play this game that doesn't even work.
EDIT: Wait time just increased to 15 minutes..wtf Now it increased to 20 minutes...what the fuck is going on
Hopefully it's that they are adding Halo: Reach and ODST for free...
Pipe dream, but it would be great to have all the main titles together.
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firth
You bought a $350 console you don't like?
"Content Update" (improvement) vs. "Patch" (fixing)
I see what's going on, haha. Gotta love PR talk.
You bought a $350 console you don't like?
You bought a $350 console you don't like?
Words can't express how much of a shit fest this fucking game is right now.
So Support is telling me that 343 is planning some sort of compensation due next week? Is this true?
Sure they can. Matchmaking is slow and the game occasionally crashes. Parties are also often separated and playlists have incorrect player counts. The most recent patch improved matchmaking search times for some, but also introduced UI bugs. The game has been out for 10 days without resolution of these issues, but 343 and their representatives are being communicative and apparently working hard on fixes.
Sure they can. Matchmaking is slow and the game occasionally crashes. Parties are also often separated and playlists have incorrect player counts. The most recent patch improved matchmaking search times for some, but also introduced UI bugs. The game has been out for 10 days without resolution of these issues, but 343 and their representatives are being communicative and apparently working hard on fixes.
Yeah, I'm going to straight up disagree with you there.
For now, you will continue to see uneven match-ups and larger than normal team sizes in matchmaking. This is a temporary situation that is caused by the fact that we are allowing more players than normal into a matchmaking session in order to improve overall matching times.
Really? How many more updates from them would you need to consider them communicative?
I'd just like some blunt honesty as to what caused all of this. I have a gut feeling it's the UI, and I still don't know why they trusted UFG with such an important task.
It's possible that they don't yet know what caused the issues and the recent patch was more of a way to determine the cause rather than a fully fledged fix. It would explain Stinkles' comment that the patch will help them fix the problem.
I tried to get a refund today and they told me they couldn't because of an "error" and refused to explain any more to me. Anybody have any luck getting a refund today?
I just got one like an hour ago. It took 40 minutes but I got it. I was just persistent and said several other people have gotten refunds.
It's possible that they don't yet know what caused the issues and the recent patch was more of a way to determine the cause rather than a fully fledged fix. It would explain Stinkles' comment that the patch will help them fix the problem.
So did they claim there was an "error" at first to you, too,, until you persisted? That's pretty slimy.
No, they said that they changed their refund policy specifically for Halo. The CSR claimed it had been abused so they had to change it.
I stated again, several people have literally posted screenshots of their conversations with CSRs with the exact problems I'm having and getting refunds.
He started off saying he could only issue a refund if I couldn't even launch or install the game. He then suggested I contact 343i so they can "personally" help me. I went you really think they're going to personally help me when millions of other people have the same issues I do? Be realistic.
Then he tried to get me to go through the troubleshooting process and I literally said, are we really doing this? 343i outright said there's issues. Then I told him I've hard reset my box, made sure my NAT was open, reset the game like 5-10x each time I play because it freezes so much and test my speed.
He then said, well it sounds like you did everything, told me to hold tight, came back, said he spoke to his Supervisor and said I could get a special one-time refund.
He then said, well it sounds like you did everything, told me to hold tight, came back, said he spoke to his Supervisor and said I could get a special one-time refund.
Yeah, that's an interesting choice: "Matchmaking is taking too long, so we intentionally broke it in an effort to make it go faster. Which hasn't really worked, but we're going to leave it broken for now." I guess they have data that says people would rather get into uneven or overpopulated games quicker, than sit waiting.This part makes no sense.
No, they said that they changed their refund policy specifically for Halo. The CSR claimed it had been abused so they had to change it.
I stated again, several people have literally posted screenshots of their conversations with CSRs with the exact problems I'm having and getting refunds.
He started off saying he could only issue a refund if I couldn't even launch or install the game. He then suggested I contact 343i so they can "personally" help me. I went you really think they're going to personally help me when millions (thousands) of other people have the same issues I do? Be realistic.
Then he tried to get me to go through the troubleshooting process and I literally said, are we really doing this? 343i outright said there's issues. Then I told him I've hard reset my box, made sure my NAT was open, reset the game like 5-10x each time I play because it freezes so much and test my speed.
He then said, well it sounds like you did everything, told me to hold tight, came back, said he spoke to his Supervisor and said I could get a special one-time refund.
Got it. I'll try this. What a buncha dickbags.
No, they said that they changed their refund policy specifically for Halo. The CSR claimed it had been abused so they had to change it.
I stated again, several people have literally posted screenshots of their conversations with CSRs with the exact problems I'm having and getting refunds.
He started off saying he could only issue a refund if I couldn't even launch or install the game. He then suggested I contact 343i so they can "personally" help me. I went you really think they're going to personally help me when millions (thousands) of other people have the same issues I do? Be realistic.
Then he tried to get me to go through the troubleshooting process and I literally said, are we really doing this? 343i outright said there's issues. Then I told him I've hard reset my box, made sure my NAT was open, reset the game like 5-10x each time I play because it freezes so much and test my speed.
He then said, well it sounds like you did everything, told me to hold tight, came back, said he spoke to his Supervisor and said I could get a special one-time refund.
No, they said that they changed their refund policy specifically for Halo. The CSR claimed it had been abused so they had to change it.
I stated again, several people have literally posted screenshots of their conversations with CSRs with the exact problems I'm having and getting refunds.
He started off saying he could only issue a refund if I couldn't even launch or install the game. He then suggested I contact 343i so they can "personally" help me. I went you really think they're going to personally help me when millions (thousands) of other people have the same issues I do? Be realistic.
Then he tried to get me to go through the troubleshooting process and I literally said, are we really doing this? 343i outright said there's issues. Then I told him I've hard reset my box, made sure my NAT was open, reset the game like 5-10x each time I play because it freezes so much and test my speed.
He then said, well it sounds like you did everything, told me to hold tight, came back, said he spoke to his Supervisor and said I could get a special one-time refund.
Just got into a halo 2 anniversary game very easy
Just to ask again, what can I do since I have a digital code as far as a refund goes? Don't think I can take it back to GS.