The Matrix was one of the biggest movies of 1999, overcoming competition from Star Wars: The Phantom Menace, and has been compared favorably to legendary sci-fi flick Blade Runner. Although it is now the top-selling DVD on some DVD players, it looks like a defective replicant.
Since the movie hit retail and online outlets on 21 September, there has been a barrage of reports on DVD newsgroups like alt.video.dvd and rec.video.dvd.titles of flaky behavior during playback. The problems ranged from the inability to playback the video, video freezing, voice/mouth syncing problems, and problems navigating the movie's menus.
The Matrix is a hybrid DVD-ROM/DVD-Video disc that appears to be pushing the technology envelope too far. But the problem isn't unique to The Matrix -- the fourth disc in From The Earth To The Moon series and Lost In Space hybrid discs caused a number of DVD players to freak out.
The main problem appears to be related to low-end and older models that were not properly designed to work with hybrid disks.
"I know they worked as fast as possible to get this title out, and I don't know if that affected their QA process. It's possible that the disc wasn't QA'ed as much as it should have been," said Bill Hunt, webmaster of The Digital Bits, a popular DVD site. Hunt has been getting an earful from DVD owners who report all kinds of errors.
"First-generation players have more problems with compatibility, no question," said Dan Dassa, manager of Laser Blazer in West Los Angeles, California, one of the largest laserdisc and DVD stores in southern California. "A lot of those players were built before they knew how the software would be written."
The models reported to having trouble with The Matrix include:
Sony 7000 series
Samsung 709, 809, 739 series
Panasonic 110, 120, 310 series
Emerson DVD2000
Zenith DVD2200
GE DVD Players
Toshiba SD-3109
Pioneer DV-500, DV-414, DVL-90
Yamaha C900
Hunt said that sources within DVD mastering houses have told him that every DVD player on the market is in one way or another not fully up to the DVD technology specification. DVD software vendors are further complicating things by pushing their titles to do more PC interactivity. Hunt said many early generation DVD players simply weren't developed with these technologies in mind.
Matrix distributor Warner Home Video was not available for comment, and the DVD Forum, which defines the format specification, would not comment on the issue. PC Friendly, an online PC-DVD technical support site, has been handling DVD-ROM technical support issues for Warner and many other DVD sellers. It has troubleshooting advice for both the DVD-Video and DVD-ROM Matrix problems.
It will take a few years before DVD hardware and software vendors close the gaps of compatibility, but the problem should not be overblown, said Todd Collart, president and CEO of InterActual Technologies, the parent company of PC Friendly.
"There will be bumps in the road, but we have to make sure in the industry that the community is educated so that if a problem is encountered, they have a path for resolving that problem," said Collart.
To their credit, most of the DVD-Video player vendors are offering firmware upgrades to their players to correct compatibility issues, said Collart. He didn't think movie studios should back off on ambitious DVDs like The Matrix. "I really don't think you want to stop innovation from a software manufacturing point, you want to encourage that, because it pushes the market forward," he said.
Consumers are already fed up with constant upgrades to their PC, will they put up with having to replace their home video setup every few years as well? Definitely, said Hunt.
"I don't think anyone's not going to adopt DVD because of a compatibility problem," he said. "I think the benefits of the format will outweigh that problem."
The large number of Matrix complaints may somewhat overstate the problem because so many people are buying it - The Matrix could be the first million-selling DVD. Dassa said the return rate for The Matrix at his store is less than one percent.
The Matrix could soon cruise past Titanic, the biggest blockbuster of all time in total sales. Even though one million Titanic discs were stamped and shipped to retailers, it's not flying out the doors. "Titanic missed the boat, so to speak," said Dassa.
"It sold well, but nothing close to what it would have sold when it was a hot title. I think everyone is sitting on a large stock of Titanic right now. They blew it on that one."