I don't give a fuck what anyone says.
You play video game console for VIDEO GAMES. And that does mean exclusives too.
Did people buy the Xbox in 2001 for Xbox Live coming up or ripping CDs to the HDD? Fuck no, they bought it for HALO. They paid for Xbox Live for HALO 2. People bought 360s for Gears of War, Halo 3, Forza, Saints Row, Dead Rising, etc
These companies have completely lost the narrative for what makes consoles amazing, which is when a dev team can solely focus on one platform's strengths and deliver an experience not possible if it was multiplatform (or at least significantly more focused optimization wise). Phil Spencer bringing things like backwards compatibility was excellent, but other than that he's done nothing but ignore the fact that people will not pay for your shit if you don't have games worth playing. The project management is beyond terrible too.
Imo the only way Xbox saves themselves at this point (which won't happen probably) is to use this multiplatform approach to get more people to play Xbox titles, give them a "taste" per say, and then work on some actual quality games to release alongside a new Xbox console, take Sony by surprise like the 360 did. That's the only way I don't see the Xbox ship going completely third-party. Its sad too because they are far too incompetent and unfocused to pull off something like that, an absolute shadow of what Xbox used to be.