The flip side is that I genuinely do really, really like the characters and story in the game. It took me a while - 10 hours in I really wasn't sure, because with characters in particular it felt like they went for opposites. What if Grunt was a Grandpa? We get Drack. What if Garrus was more worried about family than duty? We get Vetra. What if Liara was still academically genius and naturally curious, but instead of a model student was a punk? Meet Peebee. What if Jacob wasn't bland and crap? Here's Liam.
I was really worried about this for a while, but slowly over the course of the game they come into their own, and in particular they sell a level of interaction and camaraderie between the crew of the Tempest that it took them three games to reach with the various Normandy crews. There's a lot of the Citadel DLC in some of the crew's interactions.
I also think the broad pathfinder story is pretty good - the antagonist is a bit under-developed, but that's about it. It takes way too long to get there (it was probably over 20 hours before I was convinced), but when it gets there I think that stuff is broadly speaking as good as the rest of ME - I don't get the story complaints. The bits people have posted as bad writing, well - they're all ways that the original trilogy suffered from in the same way - ME being pulpy and dumb.
It's a game with a split personality - combat controls great, but the RPG systems are half-baked and don't give you the choice you had in past games despite having more options on paper. The story and characters are amazing, but they're consistently undermined by bad facial animation, poorly timed scripting, etc. Generally speaking I do think the good far outweighs the bad, mind.
I think anything higher than a 7 is madness, but this is using the full scale, not the magic video games 7-10 scale.