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Meet the SF man responsible for more than a quarter of all tech bus complaints

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Dalek

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Meet the SF man responsible for more than a quarter of all tech bus complaints

sf.ShuttleHunter.0828.jpg

Edward Mason documents a regional commuter shuttle that, he claims, is violating city law at Castro and 24th streets on Wednesday.

Edward Mason is on the hunt, and his target is the elusive tech bus.

But Mason does not seek out his prey merely once. Instead, he catches the gleaming metal vehicles in the act of violating city rules on the “Commuter Shuttle Program,” repeatedly.

White haired, bespectacled and wiley, Mason stood at the corner of Castro and 24th streets on Wednesday awaiting a double-decker commuter shuttle bound with commuters to movie streaming company Netflix at its headquarters in Los Gatos.

Employees of many tech companies hire commuter buses between San Francisco and Silicon Valley, which weave in and out of city neighborhoods to pick up employees.

Tech workers defend the shuttles, and often say Caltrain is too full to use in a Silicon Valley commute. Tech workers frequently say in meetings that the shuttles take many cars off the road.


There are nearly 8,500 people taking a daily trip on private commuter shuttles, according to SFMTA, with more than 17,000 daily boardings.

This has drawn ire of neighbors, who frequently complain of the shuttles’ size and abnormally murky exhaust (lawsuits allege the shuttles are far less ecologically efficient than Muni buses, for instance).

Due to the buses’ height, exhaust fumes are often level with bedroom windows — especially troubling when the buses are idle, neighbors have said in public meetings.

Yet none of these neighbors are as vigilant as Mason, records show.

The Netflix-bound bus he hunted Wednesday has Texas license plates. This is against the rules of the program laid out by the San Francisco Municipal Transportation Agency, which regulates shuttles in The City, Mason said.

Mason recited the license plate out loud, from memory. He had seen the bus on previous hunts, and was out to catch it yet again.

He drew his tools of the trade: a pocket-sized notebook, a pen, a miniature snapshot camera and a stopwatch.
This ritual is routine.

In fact, Mason is personally responsible for more than a quarter — 28 percent — of all enforcement against scofflaw commuter shuttles, according to the SFMTA.

A pilot program to monitor and regulate shuttle use began in August 2014, and that’s when Mason began his hunt. He’s been enormously effective.

In an October 2015 evaluation report of the entire commuter shuttle program, SFMTA staffers wrote, “One particularly active community member, a resident of Noe Valley, provided 69 of the 296 comments, or 23 percent of the total” that were used in the report.

Overall, Mason has provided information on commuter shuttles 282 times, according to the SFMTA.
Later Wednesday morning, Mason walked near Edison Elementary, which is now a charter school. As shuttles pull up to pick up tech workers, they navigate a tricky milieu of running children and hurried double parking parents.

“You have to keep going. You have to complain, complain, complain until it gets fixed,” he said.
Mason pulled out his pocket watch. When the clock struck 7:12 a.m., it was clear his renegade Texas bus isn’t coming.

Instead, a single-level black Corinthians bus pulled up. Mason strongly suspected it replaced the scofflaw Texas bus to shuttle Netflix employees, which he confirmed a day later.
That makes the Corinthians bus his new prey.


Against the rules, it idles for 10 minutes in a Muni stop meant for the 24-Divisadero bus. To Mason’s practiced eye, it’s akin to a gazelle turning over on its side for a lion.

“I can get him for staging. He’s supposed to pick up, actively load and depart,” Mason said.

A 24-Divisadero passed by, blocked from its bus stop by the stealthy black shuttle.

Mason pulled out his camera.

“Snap.”
 
Clearly the city would be improved if tens of thousands of tech workers were all in cars or dumped into the struggling transit system. This guy is helping! ...Somehow. I guess.
 
Clearly the city would be improved if tens of thousands of tech workers were all in cars or dumped into the struggling transit system. This guy is helping! ...Somehow. I guess.

Wouldn't it be better, though, if the tech buses were more environmentally friendly and didn't interfere with public transportation? This isn't really an either/or situation.
 

Makai

Member
Don't think that's the goal, but okay.
Seems like it is

This has drawn ire of neighbors, who frequently complain of the shuttles’ size and abnormally murky exhaust (lawsuits allege the shuttles are far less ecologically efficient than Muni buses, for instance).

Due to the buses’ height, exhaust fumes are often level with bedroom windows — especially troubling when the buses are idle, neighbors have said in public meetings.
 

CodonAUG

Member
Clearly the city would be improved if tens of thousands of tech workers were all in cars or dumped into the struggling transit system. This guy is helping! ...Somehow. I guess.

But then they wouldn't want to live in SF, so it sounds like a win to me!
 

Cartman86

Banned
This is the only cause I hear a lot about that I just don't get. Is it an annoyance thing? The kind of shit a ton of people put up with every day even in small towns? Loud trucks driving past my window, people revving their engines, stereos with annoying bass etc. Or is there something more systemic and insidious going on?
 
Seems like it is

This has drawn ire of neighbors, who frequently complain of the shuttles’ size and abnormally murky exhaust (lawsuits allege the shuttles are far less ecologically efficient than Muni buses, for instance).

Due to the buses’ height, exhaust fumes are often level with bedroom windows — especially troubling when the buses are idle, neighbors have said in public meetings.

Uh yeah... So maybe the solution is to design a bus/shuttle that doesn't blast exhaust into people's windows? How can you not see that there is an alternative other than complete elimination of buses/shuttles?
 
Seems like it is

This has drawn ire of neighbors, who frequently complain of the shuttles’ size and abnormally murky exhaust (lawsuits allege the shuttles are far less ecologically efficient than Muni buses, for instance).

Due to the buses’ height, exhaust fumes are often level with bedroom windows — especially troubling when the buses are idle, neighbors have said in public meetings.

I feel like you don't understand what you're quoting
 

Linkyn

Member
Wouldn't the easiest solution be to add living complexes and commercial spaces to Silicon valley, so people don't have to commute from the SF area?
 

Dalek

Member
Wouldn't the easiest solution be to add living complexes and commercial spaces to Silicon valley, so people don't have to commute from the SF area?

But all the young people that work in these tech companies want to live in SF. It's a status symbol.
 
Against the rules, it idles for 10 minutes in a Muni stop meant for the 24-Divisadero bus. To Mason’s practiced eye, it’s akin to a gazelle turning over on its side for a lion.

“I can get him for staging. He’s supposed to pick up, actively load and depart,” Mason said.

A 24-Divisadero passed by, blocked from its bus stop by the stealthy black shuttle.
So these appear to be cockblocking public transportation when they aren't suppose to...

Yeeeeeah, I support reporting shuttles blatantly breaking the rules like this. I would be so pissed if I missed my bus to work because a private bus was just idling in the bus stop and there was nowhere for my bus to go.
 

Syriel

Member
Don't think that's the goal, but okay.

That actually is the goal of activists.

Those against the buses claim that people who say that they would drive are lying and if the buses went away then all the tech employees would leave the City.

Wouldn't it be better, though, if the tech buses were more environmentally friendly and didn't interfere with public transportation? This isn't really an either/or situation.

Honestly, living downtown, the buses don't really interfere with public transportation. It's more of a NIMBY thing.

The buses evolved as options because SF, despite having a budget of $9.6 BILLION dollars, can't seem to invest in solutions (either money or work rules related) to run an efficient public transit system.

SF doesn't even bother to enforce fare jumpers on Muni because it got complaints that the fare enforcement agents were scaring away undocumented immigrants from the bus.

The private shuttle buses didn't appear in a vacuum (and SF has a history of privately run transport with the jitney system). They appeared because the City has been so incredibly lazy about making public transit a priority.

And yes, that is $9.6 BILLION just for SF. Not for the Bay Area. Just for SF.

More than 20% of the states in the US have annual budgets smaller than that, let alone countries with smaller budgets.
 
Clearly the city would be improved if tens of thousands of tech workers were all in cars or dumped into the struggling transit system. This guy is helping! ...Somehow. I guess.

You didn't read the article, did you?

The man documents and makes complaints about the buses making clear violations of laws and regulations, like say a bus operating in SF with plates from Texas. Which he documented and reported.
 

Syriel

Member
You didn't read the article, did you?

The man documents and makes complaints about the buses making clear violations of laws and regulations, like say a bus operating in SF with plates from Texas. Which he documented and reported.

The problem is that SF doesn't even follow its own laws and regulations when it comes to City departments.

SF doesn't enforce bus only lanes.
SF doesn't enforce no parking regs.
SF doesn't enforce construction regulations with Muni.
etc.

For the City to call these shuttles to task for minor violations like a license plate would be a very big case of "Do as I say and not as I do."
 
Good on him. I would complain also if they were running a bus next to my house for longer periods of times every day. Put that thing in a parking lot and have people bike over there.
 
The problem is that SF doesn't even follow its own laws and regulations when it comes to City departments.

SF doesn't enforce bus only lanes.
SF doesn't enforce no parking regs.
SF doesn't enforce construction regulations with Muni.
etc.

For the City to call these shuttles to task for minor violations like a license plate would be a very big case of "Do as I say and not as I do."

Sweet, I can go steal in SF and it's ok because there are laws the government doesn't enforce!
 
You didn't read the article, did you?

The man documents and makes complaints about the buses making clear violations of laws and regulations, like say a bus operating in SF with plates from Texas. Which he documented and reported.
Not only did I read the article, not only do I live in SF, not only do I work in tech, not only have I taken these buses, but this is not the first I've heard of this dude. If you really think this guy or people like him give a fuck about technical violations and aren't just NIMBY assholes, or if you think the city actually had good options for these workers before tech companies took things into their own hands, maybe you shouldn't be accusing others of being unfamiliar with the situation?
 
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