Same goes for the connections I've made through Twitter, even when they don't necessarily start out that way. Recently, I was on a Southwest Airlines flight. There was a delay, and we were stuck on the runway for an hour with no air conditioning. This is in Houston, so it's humid and hot, and people are getting agitated. The situation didn't bother me; I know these things happen. But I have an irrepressible sense of humor, and I couldn't resist poking a little fun at Southwest anyway. I tweeted that Southwest was terrible and made a point of noting that I was tweeting from the runway, breaking the rules because I'm a rebel. Just joking around to pass the time. Finally, we take off and I forget about the whole exchange until we land. I check my timeline and see that Southwest actually tweeted me back, saying that it wasn't their policy to keep phones on [after pulling out of the gate]. It's a federal law, and they were sorry for the inconvenience.
After admitting that it wasn't ever a problem and that I was just joking, I told them again jokingly that 'if you're really sorry, you'll fly two of my fans out for a game. I'll get them tickets and put 'em up." They tweeted back and said that it sounded like a good idea. After exchanging direct messages, we turned the idea into a contest. Something like this only comes together on Twitter.