Sheesh... just had a long talk with a GameStop.com customer service rep about some questions/issues I've had with some Switch-related orders, and I don't think I'm ever going to be using GameStop.com again if their backend really is this shoddy.
1. I ordered a pair of Neon Joycons off the website. I had some GameStop credit and didn't really care about getting them this week, so I decided to go with GameStop. Simple, right? Wrong.
2. I ordered them on Friday, it's now Tuesday and they haven't shipped. They were in stock online. I decide to call them up and after a 30 minute wait I finally get someone to talk to. Lo and behold, they're backordered until April 16th. No thanks! I ask him to cancel that order, he says he's going to have to escalate it to someone else to attempt the cancellation for whatever reason. He offered a $15 discount on the order but I wasn't sure if it was worth waiting that freaking long for the neon colored buggers.
3. Since I was on the line, I decided to ask him about a quirk/problem I had with my Switch system order proper. When I first ordered, and up until the 25th of last month, my Order History said the order would be $320.50. That was AFTER the day-1 shipping and tax. On Jan 13th I also got a Paypal authorization for that amount. Following the 25th - and I didn't want to mess with it, because my system hadn't shipped yet - the order history was changed to around $339.41 and I got a second authorization for that amount. Not a big enough deal/change, I decided to wait to deal with it until after my system arrived.
4. So, I bring up the problem with the Customer Service rep, and... I'm confused, he's confused, there is NO record in their system of the previous price, he can't do or see anything. I ask to speak with a supervisor after however many minutes talking about it, and eventually he says that even a supervisor likely wouldn't be able to help me much since the old cost is simply not in their systems anymore(!)
5. I walk away with only about $10 of that extra $20 charge refunded.
It's not even that big of a deal, but the overall impression I got was VERY worrying. Definitely not getting stuff from them online again. Not worth it.