Shake Appeal has not mentioned Roadhog or his hook's hitbox in that post you quoted. That was solely you.
The last time Shake Appeal mentioned Roadhog was on January 12th, in a post that was not related to the hook (he was listing characters in regards to learning them), while the last time Shake Appeal used the word "hook" was on January 5th in OT7, where he is talking about Sombra's utility in regards to hacking Roadhog to disrupt his hook.
So...?
Roadhog's bad hitbox on the hook gets complained about because it's a bad hitbox that feels like bullshit 90% of the time it catches you or when I caught someone with it as Roadhog. Reinhardt's bad hitbox feels like bullshit 90% of the time it catches me or I catch someone with it as Reinhardt, but people think it's okay because of "balance." Which I think is a bad argument, because I can't think of bad hitboxes being anything but objectively bad because the developers are misinforming the player about the mechanics of the game. It's bullshit when an Cyclops catches you in Dark Souls 2, it's bullshit when a Reinhardt catches you with charge when you think you're going to miss it.
Reinhardt's bad hitbox gets complained about less because it:
a.) Is still extremely hard to land
thus b.) makes getting exposed to it much less likely
it also c.) puts not only Rein but also his entire team into an exposed position
and d.) Reinhardt is vulnerable before, during and after the charge, including helpless states during wind-up and after crashing into a wall.
It therefore is much easier to punish or prevent the Rein trying to utilize the bad hitbox.
Meanwhile the hook is a basically 100% safe pick option. Roadhog does not have to expose himself to use it. Roadhog does not have to jeopardize his team to use it. Roadhog does not have to get out of position to use it. Hook has no startup and does not enter Roadhog into a helpless state upon completion, making it a 100% safe skill to use, even upon missing it, where the only drawback is having to wait on the cooldown to tick down. Upon hitting the hook, Roadhog also does not put himself into a vulnerable position, but he puts the enemy into one. If the hooked target doesn't die already due to the gun-melee combo (i.e. is a tank), they still are extremely out of position and usually within the entire enemy team, allowing for a pick even if Roadhog is not able to finish the deed. And to top it off, before the PTR changes, Roadhog could hook people through walls. Reinhardt cannot charge through walls.
Reinhardt, even if he does land a charge, he will be out of position, and he isn't even guaranteed to get a pick if he lands it, because he could be killed during the charge, or as he crashes into a wall if he pinned a tank.
Reinhardt's charge isn't complained about as much as Roadhog's hook because yes, it IS more balanced than the hook. The bad hitbox
barely even matters. So why would people complain as much or more about Reinhardt's charge hitbox, if it isn't nearly as impactful as Roadhog's hook hitbox?
