These are the things that need to happen for an all-digital future:
*Significantly larger HD space across the board
*ISP bandwidth limitations/data caps removed
*Better bandwidth in rural areas
*PSN needs 100% up-time (something Colin oddly said he doesn't care about or think is important)
*Significantly faster PSN download speeds
*More competitive digital pricing (10% off new games would still pale in comparison to BB offering new physical games for $48 with GCU that can be traded for $35-$40 a few weeks later).
*Digital refunds and digital pre-order cancellation (beyond once per account which seems to be Sony's currently policy)
*Better PSN account security. Too many horror stories of people losing access for 6 months because their PSN got hacked and Sony didn't care.
*Ability to transfer/share digital games (they started with Share Play, but it isn't fully-featured. MS almost had this in 2013). This is especially true for multi-console households who would be screwed based on the current policy.
That still seems like too many hurdles to clear in the near future. They could do it in 5-10 years, but I don't see Sony feeling it's worth the investment given that they still need retail partners.
I agree, in Belgium no one I know buys new games digitally. In stores a new PS4 game costs around 55 euro, while on the PSN store it's more like 70 euro. And we have a very healthy second hand market, if I buy Uncharted 4 for 55 euro, I can sell it after a week for +-45 euro, so it's a no brainer imo.
The PS5 will have a disk tray, they would be stupid to ignore the physical market. Even if it's shrinking. The big thing why Steam works, is that the games are cheaper and they allow developers to sell Steam keys on sites like Humble Bundle.
Also I feel PSN is still not that good, in a future where digital is going to be more important, they should invest more in it. The download speeds are just ridiculous and the downtime is inexcusable. Steam is much faster and is almost always online and has a site that's functional and clean.
The PSN site is slow and not that good to be honest. They should also add user reviews, because that would help the unknown good games. Now every time I see a game on the PSN store that I don't know, I need to go online and read the metacritic etc.
They should announce a PSN 2.0 on E3, where they fix the long time problems.