Thank you for contacting Puzzle & Dragons support.
We apologize that you are having trouble contacting us even though you purchased our item also we are very sorry that you had to be worried about
There is the possibility that you can get magic stone that you purchase if you go to Google Play storeagain so could you follow this procedure.
▼【Android】If you can find Magic stone that you purchased
?
http://mobile.gungho.jp/maintenance/pad/pua59k00000001bg.html
【1】 Please confirm that purchase processing by checking purchase record.
Log-in to Google wallet on the web(
http://wallet.google.com/manage) and check if you can purchase successfully
【2】 Restart app if purchase processing has done successfully
【3】 Tap Purchase button from Magic stone shop at the bottom of the app and access to Google Play store again
※You cannot complete purchase only by pressing Purchase button on the app
【4】Please do not purchase on Google Play store and go back to app again without doing anything
【5】Please restart app.
【6】Please check if you get Magic Stone on the game
※※【Attention】※※
If you follow purchase processing at Google Play store again, you will purchase another one again so please be careful.
We are sorry for your inconvenience.
If you still have trouble after you try procedure as stated above we will investigate the cause so could you give us information as following.
【If you still cannot receive magic stone after trying re-access
】
■Your ID:
【How to confirm ID】Game screen⇒Friend⇒Search ID⇒Your ID
■Screenshot of purchase record at Google Wallet
(If there is no record for purchase your purchase processing hasnt completed yet. There is no worry to double payment so please try purchase again.)
※You can see purchase record of Play store (Android Market) at Google wallet
※Please log-in Google Wallet on the web(
http://wallet.google.com/manage) and take screenshot with order number and send to us
If you cannot check GoogleWallet, please take a look at email address that send to your Google account after your purchase, with the telephone number of your Android mobile phone. And take screenshot with order number and send to us
※When we investigate, it usually takes few days to 1 week to reply you back.
■If you receive cancel email from Google■
Even though you already receive the email announcement from Google regarding cancelation of purchase
processing but still hasnt done refund, it is possible that Settlement Company is in the process of processing your case.
We are terribly sorry but could you confirm with settlement company(Credit card company etc
)
Also please be aware that if you delete app during our investigation, game data will be deleted and you wont be able to add data so please do not delete the app and wait for our result of investigation.
Thank you for your cooperation.
Puzzle & Dragons Support Team