Mario: Hello, My name is Mario how may I assist you today?
You: Hi Mario! I'm currently having difficulties with Resident Evil: Revelations 2's in-game season pass.
You: Oh! I see "MercuryValentine" has just responded in the current thread for this issue in the Community Forum.
You: "Hi all, Just wanted to give you an update that this has been resolved for anyone buying the game in the future. For those of you who already bought the game, we are looking into getting this issue resolved for you as soon as possible. We'll update this thread with more information once it becomes available. Thanks for your understanding, - MV"
You: Do you know anything more about this issue or should I just wait and see what Sony ends up doing?
You: Basically: I purchased Episode One of Resident Evil Revelations 2 and then decided to purchase the Season Pass after enjoying it. I purchased the $19.99 Season Pass from the in-game store instead of the $24.99 season pass on the PSN store because I did not want to feel like I wasted the $5.99 on Episode One. Apparently I should have just eaten the $5.99 and bought the pass from the PSN store because the in-game season pass is currently BROKEN. Thanks Capcom and Sony! After selecting "Download Again" it takes me to my add-on content but all I have there is HUNK for Raid Mode. I'd really like to play Episode 2 since I paid for it... *UPDATE 1* I just saw that Patrick Klepek has reported on this video in an article on Kotaku. Mr. Klepek is a phenomenal journalist and great reporter! I followed him during his Giant Bomb days and I'm looking forward to seeing what all he gets with his freedom at Kotaku. ANYWAYS! Here's a small report on this situation. I just logged in today to see if anything was resolved and now the in-game store is telling me that I DON'T EVEN OWN THE SEASON PASS! This is quite a frustrating situation!
http://i.imgur.com/yf5ivUR.jpg *UPDATE 2* I took screenshots of what my debit card's purchase history and my PSN account purchase history looks like. I suppose now I just need to contact Sony!
http://imgur.com/a/FCBFt
You:
http://youtu.be/A99XH-COF1E
You: I apologize for the wall-o-text
Mario: I'm sorry to hear you are having an issue. I understand how frustrating it can be.
Mario: However, I'd be happy to look into this for you today.
Mario: Although you have entered information about SEN account before this chat, could you please be so kind and provide me with the following information to confirm the *exact* account you need assistance with?
-First and Last Name.
-Sign-In ID (Email address).
-Online ID (Game tag or Nickname in the Network).
-Console related to this account. (Example: PS3 or PS4)
You: [MY NAME]
You: [MY E-MAIL]
You: FatalT1
You: PS4
You: Resident Evil: Revelations 2
Mario: Thank you [MY NAME]. One moment while I access your account please. And while I do this can you please tell me have you tried any kind of troubleshooting steps in order to fix this before?
Mario: Are you still there?
You: Let's see. I've deleted the game and redownloaded it. I've deleted only the add-ons and then redownloaded them. I've tried doing "Restore Licenses" and I've tried booting into safe mode and rebuilding the database. I've tried downloading the game and content from the webstore to the PS4.
You: Sorry, was typing.
You: At this point all I can think of to do is to just wait and not be able to play Episode Two. From reading others' reports on the official Sony Community forum, other users with this issue were offered refunds but then had the refunds cancelled the following day so I really don't want to be put in that position.
You: For example, if I was refunded the $19.99 I could then purchase the $24.99 season pass from the PSN store and everything would work perfectly. Well I guess now that the $19.99 season pass is allegedly fixed I could purchase it again but either way I do not want to take the risk of having the refund cancelled and then being screwed out of $24.99 or $19.99 depending on which one I went with.
You: I just purchased Helldivers and Zombie Army Trilogy yesterday so I'm perfectly content with playing those until this issue is resolved but I was just wondering if you knew anything new about it or whether this problem was getting more attention. Apparently the in-game season pass has had an issue with even the "Throwback Map Pack" ever since it was released last Tuesday.
Mario: Well answering your question we do not have any specific information about this, only basic troubleshooting to the console, which you already have tried, now in this case my best recommendation would be to contact the game developer which in this case it's Capcom:
650-350-6700 and also you can try this website
www.capcom.com
Mario: They will give you more detailed information about this issue.
Mario: It has been a pleasure assisting you today. Please click on the following link to evaluate the assistance that you have been given today, we as PlayStation would really appreciate your feedback. Thank you so much!
https://support.us.playstation.com/...3/12/a28f9344caa3210c8529d6c36d68bd46b0a66e79
Mario: Is there anything else I can assist you with today [MY NAME]?
You: Alrighty, I can certainly try that. I know this issue is finally getting media attention with websites like Kotaku and Checkpoint Games but only Sony is taking flak, not Capcom so far. I'll certainly try that.
You: I think that about covers it.
You: I appreciate your help!