more restaurants are starting to use these. I'm a bit bummed people are souring on this aspect of American restaurants it's kind of something that's unique to our culture. You get those stories about those big tips once in awhile and how they change lives, or brightened their day.
Canada is the same as USA. Taxi, hotel luggage guy, waiters, convenience store tip jar etc.... Exact same.
Reason why people dont like it (I'm included) is because:
1. Entitlement for tips. Even if they do a shitty job, the expectation is gimme tips
2. Even for things that dont even involve traditional service jobs wanting tips now (the guy at the gas station working cash and selling you lottery tix with a tip jar)
3. Waiters get paid more than you think. I was one about 30 years ago. The hourly rate is shit (I think our hourly wage was $2 below normal min wage), but after tips the total pay per hour is nice. Wont make you a millionaire, but trust me they way more than a fry cook. And more cash tips the better because you just pocket it. Every waiter claims they are dirt poor, their place gets zero customers and every customer tips nothing so they play the pity game hoping everyone treats them like a GoFundMe page. Total fucking liars
4. Somehow the tip rates have increased. Was 10% back then, then 15%, now expectation is 20% (or more). It's not like service has improved 50% or 100%, so whats with the tip % hike?
5. If anything they've done less work. Back then, taking orders and doing bills was a lot more manual and required more walking around as people paid cash so it's an extra trip to bring back change. They also had those god awful carbon paper CC gadgets where you get the pink copy thing which were a pain in the ass
6. It's not even a hard job. If I could be a busboy and waiter later on when I was in late high school and did it fine, it cant be the hardest job in the world. I'd say the hardest part was memorizing the menu, and taking orders without a note pad