Comcast internet is fine until it's not. And when it's not it sucks ass.
A few weeks back my wife noticed the internet keep dropping randomly. She works from home so it's important for the internet to work. That Friday night I notice that our wifi connection is dropping on my phone, so I check out the modem. It's barely working and when I do a unplug reset, it can't find a connection anymore. I call Comcast and they're like
Comcast: "Oh, you need a new modem."
Me: Nope, we bought our own modem because the ones we paid to rent in the past were terrible.
Comcast: "Oh, well there doesn't appear to be an outage in your area, so there is something wrong with your connection. We can have someone there on Tuesday."
Me: It's going to take five days for you to have someone come out? What do we do in the meantime? My wife works from home and needs the internet that we pay you guys way too much for.
Comcast: "I'm sorry, there is nothing we can do."
Me: Bullshit. I want to talk to a supervisor.
Two hours later a supervisor calls me and tells me pretty the same thing. They continue to say there are no reported outages in our area, so there is something wrong with the connection to our house and that we're on a wait list, but the earliest they can get someone out is Tuesday.
After trying to be civil, but clearly agitated, I hang up and go to bed. However, before I do I for some reason went outside. Down the street were three Xfinity trucks up on a pole working on the lines. Or something. I don't know. At this point, our internet works again. This company is clueless.
The dumbest part about Comcast though is that I'd be willing to pay a little more for more channels and their X1 interface, but it's batshit crazy.
See, with Internet Plus I get their very old DVR/cable box that's straight out of the 90s. $10/month extra for access to HD channels.
If, instead, you get any package with their fancy new X1 box you have to pay separately for HD and DVR. So HD channels is $10/month, and DVR is an extra $10/month, making it a $20/month premium just for features which should be basic at this point.
We have the old boxes in our house, too. One in our bedroom, one in the living room and one (with a DVR) in the basement. Apparently if we moved to X1, we'd have to have X1 boxes everywhere, and they're expensive. The Comcast guy also said we're only currently paying for that HD-DVR box, and the other two aren't on our bill. Comcast is weird.