Now. All opening the case does is give them 10 days to respond. They can still respond and make it up to you allowing you to close the case and leave them positive feedback, if they're smart.
Thanks, does this matter though? I think it's just gone past 14 days now.
Seller's return policy for this item
This item must be returned within 14 days after the buyer receives it. The buyer pays for return shipping. The refund will be given as Money Back.