That's exactly it. It wasn't that bad. A girl got emotional and cried for a bit. Now you are right that if there is any evidence of people being real monsters, i have not seen it. But as far as her having a bad few days that boiled over when they were live? That's understandable.
Sure, but I think that this whole thing is being misunderstood. The tone seems to be:
"poor girl gets bullied to tears by hate mob"
When really I think it's:
"girl aligns herself with anti trans figure and gets upset when some people mildly and civilly express disappointment"
And as such, I don't really know why people are coming out in sympathy for her, unless you think that trans people aren't worthy of any consideration. If that's the case, I can see why you might only focus on her upset, but I'm not sure anyone would be brave enough to say something so despicable.
I think the other thing that might have gone unsaid is that they may be sympathetic to trans people, as evidenced by the guy claiming to be an ally on the stream, and the charity collection (does anyone know how much they raised, btw?). But after seeing the reaction they got, they realised that streaming the game was more of a symbol of anti trans sentiment than they initially thought and felt sad for the upset they were causing.
However, I think it's more likely that they got a code for a big game that they thought would be popular, would get them more views and increase their income. They knew that the game was already connected to JKR's attitude to trans people, and though they may wish no ill will to trans people, were prepared to align themselves with anti trans sentiment in order to get a couple of good days viewing figures. They continued to get pushback and cried about it after an hour of streaming.
I would say this is possibly because they realised they'd done something they felt ashamed of (if they are sincere about considering themselves allies) but they continued to stream for another 7 hours and did it again the next day, which undermines their claim. As such you might say that they felt they were doing harm but decided it wasn't important and went ahead anyway.
So, is that worth compassion? your attitude to other people's right to be treated with respect and compassion probably informs this. I think it'd be better all around if they'd not got upset, which could have happened if
they had considered other people's feelings when accepting the code from the publisher or when they got pushback when announcing the stream, or before starting the stream, or during the stream. But they didn't and here we are.