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Take Two admits review bombing can significantly harm success


Obtaining and maintaining high ratings of our games on the third-party platforms on which we operate are important as they help drive players to find our games,” Take-Two writes in the filing. “If the ratings of any of our games decline or if we receive significant negative reviews that result in a decrease in our ratings, our games could be more difficult for players to find or recommend.

“In addition, we may be subject to negative review campaigns or defamation campaigns intended to harm our ratings. Any such decline may lead to loss of players and revenues, additional advertising and marketing costs, and reputation harm,” Take-Two adds (initially spotted by Game File).

I love steam review systems. Great indicator for me to pick and choose games.
 

amigastar

Member
Thankfully I don’t take reviews seriously, I trust my taste and nothing more…..these days reviews both from journalists and users are too much driven by “agenda” to be trusted.
I grew up with gaming magazines so i'm into reviews, they help me to decide if i wanna buy the game or not. But i had some 65-75 games (Phoenix Point, Rise of the Triad 2013 for example) which i liked very much so it's not always reliable.
 
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Thankfully I don’t take reviews seriously, I trust my taste and nothing more…..these days reviews both from journalists and users are too much driven by “agenda” to be trusted.
I don't know about that. Steam user reviews are pretty on point. There might be good quality games receiving negativity for various reasons. But I have yet found a single well-reviwed game on steam to be trash.
 

Danjin44

The nicest person on this forum
I grew up with gaming magazines so i'm into reviews, they help me to decide if i wanna buy the game or not. But i had some 65-75 games which i liked very much so it's not always reliable.
I played games long enough to know what I enjoy or don’t enjoy regardless what ”score” it gets and so far trusting my taste hasn’t failed me.
I don't know about that. Steam user reviews are pretty on point. There might be good quality games receiving negativity for various reasons. But I have yet found a single well-reviwed game on steam to be trash.
I’m not PC gamer so I don’t know much about steam community, I take your word for it.
 

Orbital2060

Member
Review bombing is real (Starfield; Helldivers 2) but how can you fix it?

The whole idea of being able to submit user reviews is based on people being honest.
 

StereoVsn

Gold Member
It takes quite a big screw up from a dev to mobilize the Steam community to review bomb a game.
If studios don't want their games to be review bombed, the solution is as easy as not to fuck gamers.
I mean, this is Take Two. You are putting up a very high barrier there to have them not to fuck gamers. 😉

But yeah, I agree. If a game gets review bombed, there is a very good reason for that. Have yet to see a case where it was unjustified.
 

StereoVsn

Gold Member
Review bombing is real (Starfield; Helldivers 2) but how can you fix it?

The whole idea of being able to submit user reviews is based on people being honest.
Fix what?

Starfield didn’t get review bombed. The game has a lot of issues.

Helldivers 2 was Sony doing something dumb. Both cases were justified.

The system actually worked as intended and that’s great. Steam reviews are one of the few places left where you can actually see why gamers aren’t liking something.

And reviews can increase or decrease based on company actions.
 

PeteBull

Member
I grew up with gaming magazines so i'm into reviews, they help me to decide if i wanna buy the game or not. But i had some 65-75 games (Phoenix Point, Rise of the Triad 2013 for example) which i liked very much so it's not always reliable.
I stopped trusting professional reviews years ago, when u could tell some games get brownie points for pushing agenda, some get lower scores for not doing it.
One of my beloved games from ps4 gen has 58 metacritic score btw, higher user score ofc, and i loved whole 120hours of it as a jrpg/star ocean series fanatic https://www.metacritic.com/game/star-ocean-integrity-and-faithlessness/
Oh, and it sold decently despite bad reviews or we wouldnt get sequel https://www.metacritic.com/game/star-ocean-the-divine-force/ .
Year later we got best in the series SO2 remaster, who actually got great reviews too https://www.metacritic.com/game/star-ocean-the-second-story-r/

Here is how terrible games still get brownie points https://www.metacritic.com/game/saints-row/ just compare to user reviews by the ppl who actually played and care for the franchise, huge difference

And here opposite example
https://www.metacritic.com/game/days-gone/ game wasnt woke so sellout journos removed at least 2 whole points from it, while users loved it, both on ps4 and pc, and it sold well too.
 
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When it's a targeted campaign there's a sense some people who are easily led get drawn in and just follow the group.

And the Helldivers 2 situation is a little strange because they did something that had zero effect on gameplay, but it was more of a preference related issue.
 
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Orbital2060

Member
Fix what?

Starfield didn’t get review bombed. The game has a lot of issues.

Helldivers 2 was Sony doing something dumb. Both cases were justified.

The system actually worked as intended and that’s great. Steam reviews are one of the few places left where you can actually see why gamers aren’t liking something.

And reviews can increase or decrease based on company actions.
I don't remember a single review bomb that was not warranted, because the studio did something really bad or stupid that harmed their player base.
Jerry Seinfeld Reaction GIF
 

Wildebeest

Member
Negative user scores stand out more because on the whole, user reviews on steam are positive, with players eagerly guiding other players towards games like Witcher 3, Terraria and Stardew Valley. It is important that valve don't cave in and say that review activity is inauthentic just because it is negative or because publishers complain. It would foul the system, people wouldn't trust the system, and they wouldn't bother posting nice things about games that really deserve it.
 
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PeteBull

Member
Fix what?

Starfield didn’t get review bombed. The game has a lot of issues.

Helldivers 2 was Sony doing something dumb. Both cases were justified.

The system actually worked as intended and that’s great. Steam reviews are one of the few places left where you can actually see why gamers aren’t liking something.

And reviews can increase or decrease based on company actions.
Indeed, even top of the top so elden ring dlc had that terrible seed mechanic, this time tho devs were competent/smart and fixed the scaling quickly after community feedback and game reviews went back to very positive just as fast.

Tldr if some1 doesnt know what it was about- now those special items bonus is frontloaded so after u find even first few tree fragments u get back most of ur power- otherwise with 0 seeds every1 is totally "nerfed" no matter how strong they were before dlc.
 

Hypereides

Gold Member
Sounds like Zelnick is bothered by consumers/gamers having gained a voice and influence after coasting on the coattails of his company's past successes for over a decade.




I love steam review systems. Great indicator for me to pick and choose games.

"defamation campaigns"

This guy is portraying these happenings as some kind of coordinated endeavour instead of groups of dissatisfied unfamiliar folk. Talk about reframing. To be fair, there is probably a minor subset of those people who are acting together.
 
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ssringo

Member
Do you remember times when these review bombs were not warranted?
While I can't remember a specific game I do remember hearing about "review bombs" I didn't agree with in the past. But the thing about "review bombing" (at least on Steam) is that it's never for no reason at all. Something was done that pissed off the community surrounding a particular game and they struck back in the only way they could. And disagreeing with it doesn't necessarily mean it's unwarranted.
 
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SHA

Member
Thankfully I don’t take reviews seriously, I trust my taste and nothing more…..these days reviews both from journalists and users are too much driven by “agenda” to be trusted.
If one unable to prevent sharing others feelings then that's the right thing to do, Usually it's the domain of adults, they don't mind what they feel and seek every info as much as they can cause logically it's the right thing to do.
 

Laptop1991

Member
Review bombing or do they mean a lot of bad reviews for justified reasons, if publishers and devs don't like it, don't do some of the stuff that causes bad reviews, i support what Steam does when it's deserved.
 
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Silver Wattle

Gold Member
Review bombing is basically the only tool left for the community to pressure a studio to change what the community dislikes about the game.

Gamergate was killed dead by the media twisting the original agenda about the media being in the pocket of the publishers into an agenda about misogyny, now we are left with a gaming media that rarely critiques anything mainstream and is completely detached from the opinions of the audience, leaving the community to take it upon ourselves to voice our dissatisfaction with developers, review bombing being basically the only tool that is effective.

They have even bought up the big review aggregate websites(Metacritic, rotten tomatoes etc) and manipulate critic and user reviews to suit their bottomline, leaving steam reviews as one of the last real beacons of effective user reviews to voice complaints.
 
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hemo memo

You can't die before your death
Review bombing is real (Starfield; Helldivers 2) but how can you fix it?

The whole idea of being able to submit user reviews is based on people being honest.
How is Helldivers 2 case is considered review bombing when the game justifiably went negative because of the stupidity of Sony and when they fixed it (kinda) it’s got back to positive?

But of course publishers are going to hate on it to justify their practices.
 

Griffon

Member
When I check a game, I just read the bad steam reviews, and if the complains are about dumb shit I don't mind about, then I buy the game.
 
Not making a good game, negatively impacts it's success. Why don't you hear Nintendo complaining about their games being review bombed or Capcom for that matter. Nobody is going to play Mario Wonder, even if they don't like platformers and review bomb that game. Games are normally review bombed for two reasons. Either because they are released release in an unfinished state with a lower quality than expected or is full of anti consumer practices. Just don't do these things. It just sounds like companies are complaining that they just can't get away with Superman 64 anymore.
 
Love how they gaslight it.

Is it review bombing or negative reviews as a reflection of a larger sentiment of consumers?

I'd like to point out how hard it is to run a successful "review bombing" campaign (aka the game is fine and liked by the majority but a minority view wants to tank the game). It requires coordination, bots, and/or the acquiescence of the review platform. Typically a small segment of consumers have none of these things. Negative reviews usually come as a natural response to some action or the overall quality of a product share by a large enough group. Basically, while theoretically possible, it's really fucking hard to pull off by non affiliated consumers with a minority view. That group would need backing of some sort by some entity within the industry.

Now... Review Brigading (aka artificial positive skewing of aggregates or fan response) requires coordination, bots, and and/or the acquiescence of the review platform. Guess who has the money and official connections and in-roads with the review platform/reviewers? Maybe marketing deals? Maybe the dangling promise of exclusive access? Take a guess... come on now.... who would even have the financial incentive to do this... Weird how these influx of positive reviews that are suspected to be a brigade campaign all sound the same especially when touching on a talking points... It's curious really.

I mean we never have seen consumers reviews faked by corporations before to help a suffering product or service. That is unheard of....

You are a fucking rube to think Review Bombing is an issue but Review Brigading isn't.
 
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Hypereides

Gold Member
Review bombing is basically the only tool left for the community to pressure a studio to change what the community dislikes about the game.

Gamergate was killed dead by the media twisting the original agenda about the media being in the pocket of the publishers into an agenda about misogyny, now we are left with a gaming media that rarely critiques anything mainstream and is completely detached from the opinions of the audience, leaving the community to take it upon ourselves to voice our dissatisfaction with developers, review bombing being basically the only tool that is effective.

They have even bought up the big review aggregate websites(Metacritic, rotten tomatoes etc) and manipulate critic and user reviews to suite their bottomline, leaving steam reviews as one of the last real beacons of effective user reviews to voice complaints.
I wasn't really active when GamerGate occurred, but it really seems like its flying back in their faces with splash damage since they've lost control over the narrative. They figured they could control/silence the gaming community's discontent through fearmongering and slandering.
 

Topher

Identifies as young
How is Helldivers 2 case is considered review bombing when the game justifiably went negative because of the stupidity of Sony and when they fixed it (kinda) it’s got back to positive?

That's what review bombing is though. Helldivers 2's review bombing was a concerted effort on youtube and twitter. That doesn't mean the review bombing wasn't justified.
 

ryzen1

Member
I'm okay with review bombing cause...its working eh?
It takes a lot of shit to get the community to review bomb. So just stop doing things that people don't like.
 

Topher

Identifies as young



I love steam review systems. Great indicator for me to pick and choose games.

Case in point, Take Two closed down Intercept Games while Kerbal Space Program 2 was still in early access and the game was review bombed as a result. But let's not mention that, right TT?

2cxHTVb.png



 
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lh032

I cry about Xbox and hate PlayStation.
Review bombing is real (Starfield; Helldivers 2) but how can you fix it?

The whole idea of being able to submit user reviews is based on people being honest.
but the review bombing doesnt affect the sales of HD2
Cant say the same for starfield
 

DonkeyPunchJr

World’s Biggest Weeb
I honestly think review bombing is useful. If there’s a big disparity between critic and user reviews that doesn’t guarantee the game is bad. But it makes me want to find out what it was that pissed some gamers off so much. Maybe it’s something I care about, maybe it’s not.

First big disparity I became aware of was a movie - Star Wars Episode 8: The Last Jedi. It looked so damn cool in the trailers, 90-something on Rotten Tomatoes. I saw it opening weekend and by the end I was just sitting in disbelief like “what the fuck did I just watch? How is this getting universal praised from critics?” So I checked out the user reviews and they were WAY more negative and most of them complained about the same stuff I disliked.
 
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SF Kosmo

Al Jazeera Special Reporter
I think it's sort of a chicken egg thing. I don't know how much people shop based on user scores, but review bombing is usually a sign that there's a backlash against a game that would impact sales regardless.

But these really artificial review bombing campaigns, like when China gets mad over a Taiwanese flag or Russians are made at Ukrainians or whatever, those review bombing campaigns don't influence sales, imo.
 
Everyone knows deep down many reviews aren't entirely accurate. The industry has always been compromised. I remember buying Devil May Cry 2 after a magazine gave it 10/10. Us humans aren't that different. I doubt anyone really thought the demon helicopter was a masterpiece of a boss battle. It's the same with movies. As I stated with a previous comment. Developers are just upset they can't get away with it anymore. They can't do anything about user reviews. The media and entertainment industry is one of the only ones that believes it can get away with releasing a product that in some cases doesn't actually work and blame you for it. I have bought games that I physically couldn't play because either because the performance was really bad or it kept crashing and lost my saves over and over again. Imagine Ford selling a car that doesn't actually didn't move and then blaming people for bad reviews.
 

ReyBrujo

Member
I grew up with gaming magazines so i'm into reviews,

I also was into gaming magazines but back then I had little money and could afford maybe one game every three-six months so I had to make sure I would enjoy my next purchase. Nowadays I can buy anything I want so reviews are not that important. In fact it has been years since I purposely checked gaming sites for reviews, I usually arrive to them by clicking links around here, not really checking for particular scores.
 

Astray

Member
I personally dislike review bombing on any game for any reason.

If you have an issue with a game, a critique, or even just want to shit on it, then feel free to contribute your opinion, but I dislike how normalized it is nowadays to organize online campaigns over the stupidest possible things while framing them as "consumer choice".

You go on IMDB and you see something that got review bombed, and you don't know if it got reviewbombed because it's bad, or because the creator said something on Twitter or whatever. Same happens with Steam, although steam has a lot of great tools you can peruse to understand what's happening.

Consumer reviews need to be honest and unmotivated, or otherwise they lose their value entirely.
 
Review bombing is your right and I'll go so far as to say your responsibility as a core gamer to tell the more casual gamers who don't follow gaming news, which games to stay clear of or not.

While I don't agree with every issue communities raise and campaign to review-bomb over, it's irrelevant. If the collective gamers sees as an issue they don't like that is marring an otherwise great game, review bombs are a great recourse for them making their voices heard.

Pubs and Devs should be taking review bombing seriously and understanding it as the voice of the collective consumer. Instead of thinking that it's only a small minority of hateful people who just dislike everything; as if the latter were true, there would be no possible way for it to impact an overall game's success.

The mainstream gamer is more informed today than ever before, but it often still takes the core gamer to spot and highlight issues with games and devs to bring it into the wider public consciousness. The fact that it works, shows that the mainstream gamer aligns with the concerns of the core gamer, once they're aware of the same issues.
 

MiguelItUp

Member
Review bombing is pretty gross as I feel it's been significantly abused over the years. If a game is completely bricked or broken, it's generally the best way to get a studios attention. More so for some than others of course. But I've seen a number of instances where reviewing bombing was the only way to get their attention.

But yeah, it's understandable that it would harm success. That's kind of the point, the fans/masses are unhappy and they want you to know. As long as those reviews are fixed when the issue is fixed, then cool. Though I'm sure there are plenty that just "forget" and leave the negative ones there even after things have been fixed.
 

bigdad2007

Member
So basically user scores hold more weight than industry scores where the people are paid shills. This is like saying “it gets wet outside when it rains”.
 

Trilobit

Member
I think review bombing is silly. With that said I agree with the pushback against companies like Sweet Baby Inc. One shouldn't lie in their review, but one can express how displeased they were with their inclusion. Unfortunately the past decades have shown that the vocal minority usually gets what it wants, so the only way to battle is to become vocal too.
 
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