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United Airlines violently drags a doctor off a plane so employee could take his seat

Why do you fly United?


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Ceres

Banned
Usually you get volunteers who can book a later flight same day. Basically a free flight for a few hours of your time. But who wants to stay overnight and get $400 to lose a weekday where most people had to be at work or school most likely. Not to mention you then need to account for extra costs for 2-3 meals.
 

Two Words

Member
No they totally understand, they asked for volunteers and didn't get any so they escalated it to mandatory. Like if someone at work calls in sick and they ask for volunteers to cover the shift, if no-one volunteers is it left at that?
Your job can't make you to work via physical force. Even if they tell you to work, you have the right to leave.
 

marrec

Banned
Where did i say the doctor was motherfucking evil? What the fuck are you talking about?

Then what's your got danged point? United fucked up, they cocked this up so bad and multiple people got video of them cocking it up and the result is going to be yet another piece of luggage being loaded onto the cocking it up plane that United is flying into bad PR town. I really question the sanity of anyone who looks at this whole thing and feels bad for United instead of the customer who got airplane curbstomped and physically dragged outta the plane.

Who gives a shit if "well, ahem, technically they are authorized to call security, ahem"
 

UberTag

Member
These fuckers deserved to be boycotted until they go out of business.
There is ZERO excuse for this conduct. None.
 

McLovin

Member
My sis just started working for united. So one could understand if I defended this, but I can't. That shit was fucked up on every level. Don't see how anyone could defend it.
 

Instro

Member
He should have just left, but I'm really perplexed that United didn't just put their employees on a flight from a competitor, surely there was something available.
 

Two Words

Member
So what would United do if one of them was going to a funeral or wedding or job interview, etc? Having to go to a waiting patient is already pretty damn critical, so I doubt they would have cared about those other issues.
 

Quotient

Member
He should have just left, but I'm really perplexed that United didn't just put their employees on a flight from a competitor, surely there was something available.

Once the police turned up to remove him I don't understand why he didn't just willingly leave. At that point what did he think was going to happen?

You also make a good point about other flights. O'Hare is a major hub, I am surprised there were not other flights available.
 
I don't understand why the amount of the incentive doesn't just keep going up. No takers at 800? How about $2,000 dollars worth of airline miles. No one at $2,000? $2,500. Eventually SOMEONE will take it.

Big company partaking in a free market system? LOL.
 

cchum

Member
He should have just left, but I'm really perplexed that United didn't just put their employees on a flight from a competitor, surely there was something available.

Yeah that manager needs to go.

Get employees a rental car, which would be dirt cheep also....nah
Give more incentives....nah


Let's call the cops on a paying customer instead
 
from the OP:
"and threw the passenger against the armrest before dragging him out of the plane."

they did not care that he got (kind of) unconscious and that he was bleeding from his mouth. While it is not known whether they did it on purpose or not - given their overall bevahiour I wouldn't suprised if they actually planned to knock him out.
There is a video in the OP also where you can see how it happened. They try dragging him our of the seat. He resists. After a bit of pulling he is launched into the opposite armrest because of this.

I find it hard to believe the actual purpose of that was to knock him out.
 
That the flight was full means that was a point where they sold more tickets than were available. It just so happened that the math on people cancelling worked out perfectly. If they didn't overbook to fill cancellations there would be empty seats.

That's not how I read it. Normally they want 100% of seats sold, that's how they maximize profit. In this case, they had 100% of seats sold, but at the last minute they needed 4 seats for a different United crew to get to Louisville.

Notice here how initially United only needed 1 seat, and later needed 4 seats. Also, notice how all the passengers were allowed to get on the plane in the first place before they randomly picked 4 to be removed. That's not how they would have done this if it was not last minute. They would have selected the 4 passengers at random before boarding and not even allowed them to get on the plane.

United screwed themselves in multiple ways with the way they handled this. But overbooking wasn't the original problem.

Someone being kicked off a plane isn't predicated on them being offered enough money to feel good.

Why? How can you justify that? How much of a corporate shill do you have to be to say that absolutely none of the 100 passengers on that flight were willing to accept the $800 compensation, but it was nonetheless adequate compensation? The market decides what is adequate or not, and there were ZERO TAKERS. Therefore, it was inadequate compensation.
 

TyrantII

Member
Glad to see we are in the universe where the future is a technocrat corporate dystopia. Papers please citizens. It be a shame if you lost them by the way.


Also, fuck all of you defending this. United had a host of options and they went with beating a paying customer with jackboot thugs.
 

commish

Jason Kidd murdered my dog in cold blood!
He should have just left, but I'm really perplexed that United didn't just put their employees on a flight from a competitor, surely there was something available.

Yes, exactly, which is laughable when people defend United. THIS was really the only option available to them? Dragging a paying customer through an airplane? Okay.
 

Aselith

Member
For a movie? No I haven't.

Fandango has a policy for it so it does happen

Exceptions to this refunds and exchanges policy include, but are not limited to: (1) transactions appearing as 'not found' or that resulted in a 'system error' (Fandango will refund the Fandango movie ticket purchase price, plus the Fandango Convenience Charge), (2) movie showings which are oversold or cancelled by the theater (Fandango will refund the Fandango Convenience Charge only) and (3) certain other limited circumstances in which you were referred to Fandango by the theater manager.

http://www.fandango.com/policies/movie-ticket-policy

and its very common in music and theatre productions as I'm guessing you know since you made sure to specify "for a movie"
 

Belfast

Member
So, they asked for volunteers, nobody wanted to leave. Then they picked 4 random seats. Guy refused to leave and cooperate with security. They want to force him, he hits his face when falling down.

Situation was handled badly, but I also get why they needed him to leave. You can't just have people refuse in a plane, otherwise everybody would just go "fuck off" when it happens to them.

Yes, but once again, the onus is put on the customer to figure this shit out, instead of the corporation. Overbooking is a totally inelegant solution and seems to be more and more of an intentionally created problem in order to maximize profit.

If you don't allow overbooking, no problem. Maybe that hurts your profits a little, but the responsibility should be on the corporation to figure out how to make money while enticing customers and treating them well. No paying customer should expect to be dragged from their seat unless they are causing a disturbance or threatening violence themselves.
 

Two Words

Member
Wouldn't the airlines have saved more money by just increasing the offer? Even if it reached $2000, I would have to imagine that a flight delay of 2 hours is costing them more than $2000.
 

marrec

Banned
Once the police turned up to remove him I don't understand why he didn't just willingly leave. At that point what did he think was going to happen?

I mean, he probably thought he has some rights beyond being unwillingly dragged out of there. That's not beyond the pale to be honest, when I've done nothing wrong I don't think I can be slammed into an armrest and physically dragged out of a plane.
 

thelatestmodel

Junior, please.
Once the police turned up to remove I don't understand why he didn't just willingly leave

Because he had a seat that he paid for, with urgent commitments at the other end. That should be the end of the discussion.

Airlines can't just be ordering passengers to leave the plane, much less assaulting them and carrying them off. They should have just kept upping the incentive.

This is going to cost United millions of dollars in damages and lost business.
 
United can get fucked for this.

I mean there are so many problems here.

1) When it was overbooked, you should have never let the flight be boarded without getting a volunteer

2)They stopped the compensation at 800. They should have upped the compensation until someone fucking bit. It is not a passenger's fault that you overbooked.

3)This guy had patients he had to see on Monday, Not that it is any of United's business to know WHY you had to be on the flight.

Get Fucked United.
 

Tonedeff

Member
Then what's your got danged point? United fucked up, they cocked this up so bad and multiple people got video of them cocking it up and the result is going to be yet another piece of luggage being loaded onto the cocking it up plane that United is flying into bad PR town. I really question the sanity of anyone who looks at this whole thing and feels bad for United instead of the customer who got airplane curbstomped and physically dragged outta the plane.

Who gives a shit if "well, ahem, technically they are authorized to call security, ahem"

I do obviously. Which is why I posted my fucking opinion. Again: UA could've handled this better, but they do have a right to kick you off their flights, a right which I support them having, so dude should've cooperated.
 

marrec

Banned
I do obviously. Which is why I posted my fucking opinion. Again: UA could've handled this better, but they do have a right to kick you off their flights, a right which I support them having, so dude should've cooperated.

Nah, I think airlines should be forced to change their policies cause fuuuuuck them if their only solution is to call in security who will fuck you up for not leaving. You're acting like they were forced to do this, when in actually this was just the easiest way out of a situation that they got themselves into.

But hey all hail our corporate overlords I guess.
 

shintoki

sparkle this bitch
Fandango has a policy for it so it does happen



http://www.fandango.com/policies/movie-ticket-policy

and its very common in music and theatre productions as I'm guessing you know since you made sure to specify "for a movie"

1. When it does happen in a theater. They typically refund you back in full, give you free passes for the next time, and typically concessions if you care. Last time it happened to me, got my money back, two free tickets, and all the Ice cream I could eat(Power went out, so they said since it's melting, take everything)

2. A movie is not even close to a comparison as a plane. A plane is a must be place, typically with family, emergencies, or money(hotels) waiting on the other side. We knocked you off so you can't go on your vacation? Fuck that shit. If it's their fault, they should have to reimburse the ticket in full, comp your next flight, and pay for everything you missed. Then give compensation on top of it because it's their fucking fault. If I had no where to be? Sure, I'd take a nice 1.2k and wait a day. If I had somewhere to be, fuck em, I paid, you fucked up.

Because if it is was an actual fucking business with competition rather than a Cartel. This is what would happen. People would tell them to fuck off.
 

Two Words

Member
I do obviously. Which is why I posted my fucking opinion. Again: UA could've handled this better, but they do have a right to kick you off their flights, a right which I support them having, so dude should've cooperated.
Fine, good on UA for exerting their right? Now they can enjoy likely being sued and true backlash in media for their actions which could have been avoided by just making the offer a bit higher.
 

MultiCore

Member
It wasn't them or their kids. It was all those dirty others.
If my kids did this, they would deserve the exact same treatment: be offered an incentive, be randomly selected, be escorted off politely, be dragged off​ against your will.

You think that if they refuse hard enough they should get to stay? You must not be a parent.
 

marrec

Banned
Fine, good on UA for exerting their right? Now they can enjoy likely being sued and true backlash in media for their actions which could have been avoided by just making the offer a bit higher.

Or by quietly speaking with the doctor and then choosing someone else.

"I'm sorry doctor but we're beholden to the random number generator, if we chose someone else the collars we have around our necks will explode and kill us."
 

Tonedeff

Member
Nah, I think airlines should be forced to change their policies cause fuuuuuck them if their only solution is to call in security who will fuck you up for not leaving.

But hey all hail our corporate overlords I guess.

I wouldn't mind that at all actually.

And yeah, I love licking that corporate ass on the daily. Tastes so fucking good
 

Calamari41

41 > 38
1. When it does happen in a theater. They typically refund you back in full, give you free passes for the next time, and typically concessions if you care. Last time it happened to me, got my money back, two free tickets, and all the Ice cream I could eat(Power went out, so they said since it's melting, take everything)

2. A movie is not even close to a comparison as a plane. A plane is a must be place, typically with family, emergencies, or money(hotels) waiting on the other side. We knocked you off so you can't go on your vacation? Fuck that shit. If it's their fault, they should have to reimburse the ticket in full, comp your next flight, and pay for everything you missed. Then give compensation on top of it.

Because if it is was an actual fucking business with competition rather than a Cartel. This is what would happen. People would tell them to fuck off.

Yeah the thing that would make the movie theater analogy accurate would be if the manager came to you and said "I'm sorry, we've overbooked this screening and you've been chosen to sit this one out. Also, you aren't allowed to go home until tomorrow afternoon now."
 

TyrantII

Member
Fine, good on UA for exerting their right? Now they can enjoy likely being sued and true backlash in media for their actions which could have been avoided by just making the offer a bit higher.

Lawyers are pussies and need to be eliminated. They just pester successful businesses, keep profits down, and cause trouble.

Won't someone think of the United feeling here! They had very important business to attend to.
 

Two Words

Member
there are seriously people defending this shit in here. what the fuck is wrong with you.
This screams of naive youthful libertarianism. A lot of younger people's first view into politics are to basically try and make the government do almost nothing and have a "technically this is a legal action, so that makes it 100% unjudgeable since they have the right to do it." It's an attitude that comes from not wanting or being able to form your own views on right and wrong, but instead just depending on the laws to tell you what is right and wrong.
 

marrec

Banned
You can't be Sailor Moon and a conglomerate sir

3DLetTH.jpg


TRY AND STOP ME COPPER
 

Aselith

Member
1. When it does happen in a theater. They typically refund you back in full, give you free passes for the next time, and typically concessions if you care. Last time it happened to me, got my money back, two free tickets, and all the Ice cream I could eat(Power went out, so they said since it's melting, take everything)

2. A movie is not even close to a comparison as a plane. A plane is a must be place, typically with family, emergencies, or money(hotels) waiting on the other side. We knocked you off so you can't go on your vacation? Fuck that shit. If it's their fault, they should have to reimburse the ticket in full, comp your next flight, and pay for everything you missed. Then give compensation on top of it.

Because if it is was an actual fucking business with competition rather than a Cartel. This is what would happen. People would tell them to fuck off.

That's what the airlines do too. Its been mentioned here several times.

And I didn't make the comparison, I responded to it.
 

Audioboxer

Member
Said to myself "the doctor must not be white" before I clicked. What a stretch of the definition of "volunteers".

As much as I said this was a mess earlier, it's not a good sight seeing many unable to read in here or making shit up.

4 passengers were randomly chosen, this has nothing to do with selecting based on race/ethnicity.

It's in the OP

Then, she said, a manager came aboard the plane and said a computer would select four people to be taken off the flight. One couple was selected first and left the airplane, she said, before the man in the video was confronted.

It'll be seat numbers or ticket numbers. Not a persons skin colour.
 
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