I posted earlier about the issues I had with under screen dust on my 1st PSP. I got it at Wal-Mart good thing. So I went to exchange it and the guy behind me in the exchange line had a PSP as well. He said that it was going to be his 2nd exchange. His 1st unit had screen scratches, dust and dead pixels. The 2nd one just had dust and dead pixels. So the guy came from the back and brought a stack of PSP's for us to look at. We used the charaged batteries from the old units and checked out units until we found good ones. He lucked up on the 2nd check, I had to go through 5 units until I got a good one. The people at Wal-Mart were very nice and told us that since midnight they had had many returns/exchanges and that Wal-Mart as a company had reported a huge number of complaints across the board all day. I love my new unit, but the quality of this initial release is very shitty. Went to BB to pickup a case later in the day, and heard similar stories from the guy I always see in the game section, just to a much lesser extent.