My refund was just as easy and all I said was basically "the game is very disappointing and has technical issues". I don't think the reasoning matters. I think you just need to have been a PSN user for a while and they'll give you a one time refund.
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WOW OMG: Steam is refunding No Man's Sky even if you played more then 2 hours
- Thread starter Tony Iron Man Stark
- Start date
My refund was just as easy and all I said was basically "the game is very disappointing and has technical issues". I don't think the reasoning matters. I think you just need to have been a PSN user for a while and they'll give you a one time refund.
Emperor_Uriel
Member
I wonder how many people have noticed that Iron Man is secretly the funniest poster in this thread. Still not 100% sure if it's genuine or sarcasm, but I applaud his persistence.
Tony Iron Man Stark
Banned
Wtf, that is unacceptable. I hope you're not permanently blocked from using live chat. I hope phone still works. $60 is a lot.
Shao Kahn Brewing a Stew
Banned
You are possibly right. However, my friends used the same reasoning i.e. "False advertising, and no online play" and he got a refund as well. His account is less than a year old and that's the only digital game he owns.
SolidChamp
Banned
Yes. Onetime means just that. If you've received a refund before for anything else, you will not get a refund for this.
chillybright
Banned
gunslikewhoa
Member
I'm leaning toward idiocy.
Parakeetman
No one wants a throne you've been sitting on!
No reasoning matters as all convos are logged which means said agent is going to get in trouble if they are found giving a refund for a non-reason. So if you come off sounding like a complete dumbass who just wants free stuff yeah you are gonna get shut down. Its all about how you present yourself and case to said agent. And even then you could get stuck with a total shitbird that is non-cooperative which then you will just have to roll the dice again.
But most def these types of situations are reliant on how you present yourself once again.
20 minutes on the phone, the agent sees that they refunded the FFXIV Beta for $0 and agrees that shouldn't keep me from getting a refund, HOWEVER we are out of the time frame to receive a refund on a game.
I ask what said time frame is, she says it can be anywhere from a week to 2 months.
I say, other friends have received refunds as of today and we all preordered, what makes this different?
That's my brick wall.
Does somebody want to try to get into chat with my info, since I can't get in over here unless I VPN and I really don't want to give them a reason to take action. Just seems kind of shitty.
I ask what said time frame is, she says it can be anywhere from a week to 2 months.
I say, other friends have received refunds as of today and we all preordered, what makes this different?
That's my brick wall.
Does somebody want to try to get into chat with my info, since I can't get in over here unless I VPN and I really don't want to give them a reason to take action. Just seems kind of shitty.
cleveridea
Member
Its kind of like the Matrix game, where it came out the gate and sold a ton but word of mouth was terrible, sales flatlined and its looked back on as a massive failure and a bad game.
NMS had so much hype I would be surprised if it DIDNT have strong sales. the new deus ex was mechanically very similar to the prior game and starred the same character, and didnt get massively hyped since its not an entirely new, never before seen game that gets people excited for the unknown promise.
personally as long as deux ex meets or beats the company expectations, is profitable and we get another one I will be happy.
I actually quite like NMS, as an indie game (ie I think if this game was $30 and didnt have all the hype it would be a cult hit)
D
Deleted member 47027
Unconfirmed Member
Kyoufu's refund and Shahid Kamal's response is getting more news, and I'm depressingly seeing more and more game devs who make games I enjoy agreeing with the "thief" label. Really disappointed in that mindset.
Salty Hippo
Member
Kinda shitty how they sound like they are doing you a favor for refunding a broken product and how you'll never have any rights to request it ever again.
Name some names so the rest can be aware of who's willing to ship a shoddy product and expect to leave the consumer hanging since they played it "enough"
It's the problem of certain indie developers thinking too much of themselves and thinking people owe them something and have to appreciate these 'artists' (in case of NMS, con artist really) more than they do or else they're assholes, thief etc. Happened with Blow, Fish and some more.
It's just some weird complex that some seem to share.They need to get it that they are selling a product and people are paying for it, and people can express their thoughts whether they like it or not or if it's worth their money or not. If system allows them to get a refund, they're going to get a refund. If you're yelling at customers for that, you've no business selling things to people. Like there is nothing you can say to excuse what Hello Games did, if you're doing it still you either have an agenda of your own or a complete fool. It's the most blatant case there has ever been, well documented beyond any possible denial with how people were misled.
It's just some weird complex that some seem to share.They need to get it that they are selling a product and people are paying for it, and people can express their thoughts whether they like it or not or if it's worth their money or not. If system allows them to get a refund, they're going to get a refund. If you're yelling at customers for that, you've no business selling things to people. Like there is nothing you can say to excuse what Hello Games did, if you're doing it still you either have an agenda of your own or a complete fool. It's the most blatant case there has ever been, well documented beyond any possible denial with how people were misled.
D
Deleted member 47027
Unconfirmed Member
Digging a little deeper, they didn't understand the context of the refund. News sites are conveniently leaving that out to get people talking. So the news site "Gearnuke" can eat shit for that.
http://gearnuke.com/ex-sony-employee-calls-nomans-sky-refund-claimants-thieves/
LookAtMeGo
Member
My guy didnt send me a survey when he just said all sales are final and disconnected from the chat before I could reapond lol
FloatingDivider
Member
Try again,send a manual ticket, try some more, don't stop trying until you get your money back.
cleveridea
Member
Can you attach a screenshot file? Attach screenshot file when the game crashes, which is inevitable...
I agree. Indie devs also need to learn their place. They really shouldn't be allowed to sell a game for any more than $20-$30.
Don't they have like an anti-abuse policy on those things?
Especially when 'Skyrim' is a suitable response.
BRocknRolla
Member
This is utter nonsense. This has nothing at all to do with this being an "indie" project. This is about a game sold on the back of false promises, that only became clear upon playing it, and something that is technically deficient on top of everything else. Creators like Blow and Fish created games that people adore, and whatever you think of them, the kind of accusations being throw at NMS are in no way related. This isn't some kind of indie issue.
If this was a AAA game that had these same sort of issues, you'd be seeing just as much irritation being thrown at it.
I hope you're lampooning this poster.
"50 hours" without context certainly does make seeking a refund suspect. When you consider however the huge amount of documented crashes and errors during that time and pair it with the type of game NMS is, it makes a lot more sense.
That said, if you play a game for 50 hours and realize it's a bad game, I don't think you deserve a refund. That just sucks that you got a bad game. If you play a game for 50 hours and realize its a broken mess devoid of features that were marketed and influential on your decision to buy the game, you absolutely have a case for refunding it.
Skyrim in my opinion is an example of the first, NMS is an example of the second. (That said, it only took me about 10 hours with NMS to realize it was an empty shell of what had been promised. Unfortunately, that's still well beyond the refund window as it currently exists. Hopefully I'll still be able to get one through Steam. Edit: Just had mine denied. I'll have to see what I can do to push on it. I've never sought a refund before, but I feel strongly about this.)
Shahid apologized using the word "thief":
https://twitter.com/shahidkamal/status/770304797023039488?lang=de
https://twitter.com/shahidkamal/status/770304797023039488?lang=de
cleveridea
Member
CertifiedFP
Member
Lot of respect lost for Shahid.
Now we know he's a man willing to ship a broken game sold on lies.
Now we know he's a man willing to ship a broken game sold on lies.
A universe exploration simulator that doesn't even have stars, has a fake skybox, is not actually connected in the slightest so all you can do is teleport from one "level" to the other, no gravitational changes, no rotation, and a bunch of other mishaps.
It's not much of a simulator of anything sadly.
I'm still baffled why context is lost on people. His repliers seem to think I refunded the game because I didn't like the game, so I still have to defend myself. It's getting tiring and I think I need to learn to just ignore what people say.
There doesn't seem to be chat support for the EU PSN, only email and phone support. However:
I'll try that.
panda-zebra
Member
Thanks for letting me know. He blocked me after I posted a 4-page photo of my PS4's error logs and asked to be put in cuffs.
So too little too late, I was never 100% convinced by his seemingly bottomless reserves of enthusiasm, true colours and all that.
UserNameStolen
Member
The whole "one time gesture of goodwill" bit from Sony about refunds isn't really true. I was denied a refund due to already having received one in the past. Tried live chat again a few hours later and was given a refund easily.
For those that are denied, keep trying. I believe it is just up to who is doing the live chat.
For those that are denied, keep trying. I believe it is just up to who is doing the live chat.
Mass_Pincup
Banned
Same, I was one of the people supporting and thanking him when he signed all those indie games on Vita, arguing that his mistake regarding the Type-0 fiasco was totally unintentional and now he says stuff like this...
I'm really questioning his character now.
Yeah, no shit.
At least he's sorry for using the word but I very much doubt he thinks any differently still.
Dee Dah Dave
Member
That 'one time refund' is bullshit too. If the game is broken then you should get a refund regardless.
MS tried that BS with me with the MCC. I said oh no sonny Jim. This won't be counted as my one time refund, the game is broken and I have rights! Or words to that effect
Anyway they eventually agreed and I *should* be free to use my one time refund 'again'.
MS tried that BS with me with the MCC. I said oh no sonny Jim. This won't be counted as my one time refund, the game is broken and I have rights! Or words to that effect
Anyway they eventually agreed and I *should* be free to use my one time refund 'again'.
holy shit dude. I didn't say it has anything to do with it being a indie game. It's about the reaction of some indie developers to this on twitter. Work on your reading comprehension before starting spouting insults.
see below:
yeah, sure bro. Too late.
Half of gaf can't see his tweet due to being blocked.
his original comment calling people thieves really says a lot about the people you're dealing with. I have no doubt that sentiment is shared by many people in this industry.
heliosRAzi
Banned
Because they see "refund" and "50 hours" and that sends them in a rage. Then, when they get corrected, they direct at everyone abusing the system. They know who they are.
chillybright
Banned
OK. I understand the clarification. However "keep the consumers educated" and "establish laws to protect consumers" are not mutually exclusive. And each has several advantages over the other and thus act as complement to each other.
Members of gaf are more savvy about video games, or technology to various degrees. So some can call out the bullshit and shenanigans put up by shady developers. But these are not the preys of the con business man. They feed on the uninformed, which are the vast majority of consumers. Ask yourself whether you are as knowledgeable in ALL OTHER areas of consumer products as video games. What about used cars? real estate market? financial products? There are expert businessman with high degrees and experiences in each industry that are trying to get money out of your pocket. Does each consumer have to be armed with expertise in all aspect of life to avoid all the sophisticated traps devised by each company? You might argue that business won't have any longevity if they keep their customers burnt. But in a lot of cases consumers don't even know they have better options for a long time. And investment bankers in the Wall Street proves that even after lies with literally disastrous consequences can be glossed over. This is why we have to have laws and regulations to protect consumers because they are always the party with unfair disadvantages in the transaction.
I agree with you that just thinking a game is bad shouldn't be an automatic refund, but when you say Skyrim is an example of that, I can't agree. I bought it on PS3 and after several dozen hours (can't really remember), it reached the point where the frame rate dropped to single figures, it crashed several times an hour and took ages to load. When I asked for a refund, it wasn't because I thought it was a bad game, I really like Skyrim, my issue was that it was a technical mess and I couldn't play it! After one patch it then auto-froze whenever I entered the water. That was the point at which I asked for a refund and looked forward to going back to it a year later when I'd be able to actually play it past a certain point.
Do you think I shouldn't have had a refund in that case? It seems fairly similar to the OP's issue to me.
tauroxd
Member
I don't think this will destroy them in no way, not all, they took the money, and it will make them hard for them to get right away the kind of support they got from Sony, but it will not destroy them.
Didn't he also block people with politely answers?