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WOW OMG: Steam is refunding No Man's Sky even if you played more then 2 hours

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Darryl M R

Member
D4Danger said:
his original comment calling people thieves really says a lot about the people you're dealing with. I have no doubt that sentiment is shared by many people in this industry.
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Exactly I do not believe that his thoughts are not shared by others.

Also I used my refund from NMS to pre-order Destiny ROI. I ain't sorry.
 
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Eldritch

Neo Member
Fuck me, this actually worked! Played around 15 hours and owned it for 19 days. Very nice customer service from Valve I'd say.

I owe OP the proverbial beer.
 
C

Coketruck

Member
Salty Hippo said:
Kinda shitty how they sound like they are doing you a favor for refunding a broken product and how you'll never have any rights to request it ever again.
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That's the same thing a rep said to me, word for word. Sounds like it depends on the agent you get whether you get a no-strings-attached refund, your one-use freebie or no refund at all.
 
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Nerd_Incognito

Member
Bought the limited edition from Best Buy for $67.99 (with GCU).

They only accept open software returns for an exchange of an identical item. And that limited edition is not being accepted for trade ins.

So I'm trading it in to Amazon for $41.93. Which means I paid $26.06 for what essentially was a disappointing demo.

You win this round, Murray.
 
K

Kyoufu

Member
That one-time refund line they feed you is not true. They just try to word it like they're being generous.

I've had pre-orders refunded before and they've said the same thing every time. It just depends on who you talk to in the end.
 
T

Tony Iron Man Stark

Banned
Eldritch said:
Fuck me, this actually worked! Played around 15 hours and owned it for 19 days. Very nice customer service from Valve I'd say.

I owe OP the proverbial beer.
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I don't drink beer, but thank you. :)

Sesuadra said:
Sony Germany told me no refund under any circumstances after you started the game.
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If I was told that, then I would take that as a challenge. That's my hard earned $60.

Ambitious said:
Ah.. as expected. Oh well. So that's 60 bucks down the drain, I guess.
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UK PSN refunds has to be possible. Losing $60 is unacceptable.
 
B

Bread

Banned
Got a mailing label for my physical copy from Amazon for a refund. I like the basic game and I understand that a team of 12 people couldn't have lived up to the hype they created, but it is an absolute mess and I just don't have the time to put up with the crashes. I feel bad for HG because I'm pretty sure this ruined them for good, but they dug their own grave.
 
G

gossi

Member
Bread said:
Got a mailing label for my physical copy from Amazon for a refund. I like the basic game and I understand that a team of 12 people couldn't have lived up to the hype they created, but it is an absolute mess and I just don't have the time to put up with the crashes. I feel bad for HG because I'm pretty sure this ruined them for good, but they dug their own grave.
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They made hundreds of millions from the release week orders alone, so I don't think they're ruined.
 
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BRocknRolla

Member
redcrayon said:
I agree with you that just thinking a game is bad shouldn't be an automatic refund, but when you say Skyrim is an example of that, I can't agree. I bought it on PS3 and after several dozen hours (can't really remember), it reached the point where the frame rate dropped to single figures, it crashed several times an hour and took ages to load. When I asked for a refund, it wasn't because I thought it was a bad game, I really like Skyrim, my issue was that it was a technical mess and I couldn't play it! After one patch it then auto-froze whenever I entered the water. That was the point at which I asked for a refund and looked forward to going back to it a year later when I'd be able to actually play it past a certain point.

Do you think I shouldn't have had a refund in that case? It seems fairly similar to the OP's issue to me.
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Your experience was not my own so I was deficient in that angle. I didn't play it on PS3, so those experiences were foreign. If it really was broken on that platform, then I fully agree with you.

I played it on 360 and thought it was a terribly disappointment, but it wasn't technically broken. That's the perspective I was viewing it through, and that's the difference I was trying to draw.
 
I

ironcreed

Banned
Welp, no dice yet again.

Alan: Hello, My name is Alan how may I assist you today?

Me: Yes, I would like to request a refund for the game No Man's Sky. It is not what was advertised and has massive technical problems that hard lock my system. I have bought a ton of games from you guys and never ask for refunds. I am hoping that an exception can be made.

Alan: Hello, I will be more than glad to see how can I help you.

Alan: Please allow me a moment to see what can i do for you.

Me: Thank you.

Alan: I'm really sorry, unfortunately in this case According to the PlayStation User Agreement all sales are final. I’m sorry, but due to the restrictions outlined in the PlayStation Terms of Service, a refund exception cannot be made for this transaction. I wish I could provide you another option but we need to follow procedures. also in this case according to our system we can't process the refund because it seems that you got progress on the game, unfortunately once a content was used the refund cannot be process, in this case we can't submit the refund because the department in charge of this will denied the refund.

Me: Of course I tried the game. As I bought it. It's digital, not an opened package. But as I played, it was not as advertised and is nearly broken.

Alan: I'm really sorry I understand your situation but unfortunately in this case we are not able to provide any refund for this transaction

Alan: Is there anything else I can assist you with today?

Me: No, that will be all.

Alan: thank you for contacting us today. I hope you like my assistance today. it was a pleasure talk to you and assist you with this today, I wish you have a wonderful day and take care!

The agent has ended the chat.
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LOL
 
R

rdytoroll

Member
Europeans on PSN once again getting shafted as seen in this thread, even when citing our consumer rights. Honestly, shit pisses me off. No live chat for us either. I have opened a manual support case with them per mail earlier today. Let's see what they have to say, I don't expect anything though anymore
 
Dee Dah Dave

Dee Dah Dave

Member
It makes no sense that they are refunding some people and not others. Is the guy on the other end flipping a coin or something?

I bet they have quotas to hit on how many they can allow in a certain time period or something.
 
R

redcrayon

Member
BRocknRolla said:
Your experience was not my own so I was deficient in that angle. I didn't play it on PS3, so those experiences were foreign. If it really was broken on that platform, then I fully agree with you.

I played it on 360 and thought it was a terribly disappointment, but it wasn't technically broken. That's the perspective I was viewing it through, and that's the difference I was trying to draw.
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Fair enough, thanks for the reply.
 
S

Sesuadra

Unconfirmed Member
Ambitious said:
Their response to my refund request was even more restrictive: They said a refund is out of the question as soon as the download of the license is initiated.
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You're right, I read their mail again and that exactly what they told me to. Probably a standard mail
 
A

aett

Member
I was just denied a refund because I had already unlocked trophies - despite the fact that the support person was unable to access any of my trophies. He told me to reinstall the game, and if that didn't work, to contact the developer in order to fix my trophies (lol).

Has anyone received a refund in the last day or so? I wonder if they've started denying them flat-out at this point.
 
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cleveridea

Member
Sesuadra said:
Sony Germany told me no refund under any circumstances after you started the game.
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For every time someone calls up customer support and gets a "nope sorry"

Always ask for a supervisor. And continue up the chain if necessary, ie call the supervisor's supervisor.

My wife does this, and its amazing how often it works in all kinds of situations other than videogames as well
 
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Nerd_Incognito

Member
Dee Dah Dave said:
It makes no sense that they are refunding some people and not others. Is the guy on the other end flipping a coin or something?

I bet they have quotas to hit on how many they can allow in a certain time period or something.
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Every agent has each ticket logged and inspected by their department. If one agent issues too many refunds their tickets get inspected and they could be subject to at least a scolding, let alone possible performance reviews. So it's easier for them to stick to the script / rules and not issue these "one time gestures of good will."
 
A

Ambitious

Member
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P

Parakeetman

No one wants a throne you've been sitting on!
Dee Dah Dave said:
It makes no sense that they are refunding some people and not others. Is the guy on the other end flipping a coin or something?

I bet they have quotas to hit on how many they can allow in a certain time period or something.
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Its an obvious sign of no actual blanket plan so each area is acting on their own judgment with this particular issue. Until a corporate wide internal statement is made on how to deal with the issue am sure it will continue this way.

So basically region heads are just using their judgement to decipher the general terms & agreement when it comes to digital purchases on PSN rather than having a specific order being told with how to handle the situation for this title.
 
A

aett

Member
Just got rejected a second time. This time, the guy at least tried to get me a refund right away without asking me what my issues with the game were, but said he was unable to make an exception. Oh well.
 
B

BRocknRolla

Member
Trevelyon said:
Get in line. My ticket has been open for 30 hours now.
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We're on this train together, my friends. I'm betting Steam just puts the kibosh to the whole thing and none of us get them, but it would be nice to think they would.

Regardless, it's safe to say I'll never buy another game from Hello Games.
 
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