You serious? They don't need to take the old one in first? Thank the Gods. I might give them a call then. Mine is definitely louder than most I think
Yeah - they take your credit card number, and put a hold on your CC (but don't actually charge it). Once you receive the new unit, you have 15 days to ship the old one back to them (in the prepaid UPS box), or they will charge your CC for the replacement unit.