This is a serious bummer, especially if you're a mini painter/collector/whatever like myself. It's really frustrating to see that "kickstarter exclusive!" banner on half of the items in any given KS they do. I've given up on refusing KS projects and will back The Others just to get all those sweet exclusives.
That sounds pretty good. I went browsing on BGG after I made my post and it seems that their service is pretty random. Sometimes you catch them on a good day, like you did, and other times you get two responses spread over 14+ days... I finally did get an update and apparently they actually did send my package to the wrong guy, and now they're saying that they're going to try and get it back from that person and then send it to me. So like probably 5 more weeks until I have it, if I ever get it.