At the end of summer in 2013 I read about a company involved in remaking old consoles, Analogue Interactive. It was re-manufacturing "new" Neo Geo CMVS consoles in real wood. After some consideration I went ahead and ordered the console along with two controllers, a dust cover and a component cable.
The unit was not cheap, coming in at $1,105.00 USD plus another $100+ for shipping and tax. After going through the order system online, I had an order number (#1395) and about three months later it arrives at my home.
Fast forward to April of 2014. I hear that the same company is making an NES clone, the Analogue nt. With two small children in the house, I want them to play classic games before they move onto newer, more modern games. However, modern tvs don't make it very easy to properly display the games. The idea of this new NES clone is pretty good for me. (also, I know about the RGB mini etc)
I email Christopher Taber, the owner of Analogue Interactive, and he replies fairly quickly. We exchange some emails at the end of April and continue to do so into the first week of May. And on Monday, May 5, 2014 at 12:46 PM, I place an order (#1539) for two units. Like my previous order with Analogue Interactive, the order is NOT cheap, coming in at just under $1,200 for two Analogue nt units. By the way, my credit card is charged immediately vs at ship, but given that it's supposed to ship in a few months--before the end of summer, I'm fine with this.
Summer comes to an end and there is no Analogue nt. Instead the company quietly delays the units until Christmas. Again, this is still okay for me as December is only a few months from the end of summer.
Analogue Interactive is not able to ship the product for Christmas so it's delayed again until February. This is a bit frustrating as I don't feel the company is being as upfront as it should be about its delays--especially when anyone who has ordered an Analogue nt has already paid them $500.
In February Analogue again delays its console to April. The reason has to do with customs or some kind of importation delay. At this point I tweet at Analogue and ask if a refund is an option. However, I never hear back and that's the end of it. I assume that the lack of communication is just an ongoing issue with such a tiny company; there's probably a lot going on for a few of guys to handle. I sort of give up and just assume it'll eventually arrive.
One more delay later, from April until late June and the Analogue nt is finally shipping. I see a few media outlets do "un-boxings" and videos on the unit. I assume that my units should be on their way soon so I ask the person who manages one of our email boxes to get in contact with Analogue Interactive and ask the status of the order.
"Can you please tell me what is the status of this order?"
Christopher Taber replies,
"Hi Tyrone, This order was canceled on Feb 2nd per your request. - Analogue"
At this point you might be in as much shock as I was. The order was
cancelled? Again, the order was CANCELLED. Keep in mind that I NEVER once received an email, or more importantly sent an official email canceling the order. I also never received a refund from Analogue nt from February 2nd until this posting of July 19th. So five months went by, Chris cancelled my order over a tweet and kept my money?
I replied,
"As a previous customer, I'm pretty surprised that you'd cancel an order without any formal email communication. I've never heard of Amazon, Target or even a smaller company such as yourself doing this.
If this order was indeed cancelled, I should have received a refund, which I never did.
Let me know when I should expect my purchased items.
Thank you,
ty"
His customer service response went as follows,
"We have on record 'customer cancellation due to delays' - did you receive the cancellation email? It has been resent just now."
Chris has continued to reply with his dismissive emails, his last reply,
"Ty - you canceled your order via Twitter, we do not hold peoples money when they do not want us to: we accept order cancellations at any time. An order cancelation email was sent to you on 2/2/15 - and I've sent it to you a couple other times now. I've sent it over one more time to make sure you have received it. The order cancellation email was sent to the email you originally placed the order with: [EMAIL address here]
Actually, Chris has held my money UNTIL I contacted him this month and made no effort to return it (and has yet to do so). At this point, I've waited long enough, what I want are the products I ordered. However, until now I have received nothing from Analogue nt.
If you've purchased from Chris in the past or plan to do so in the future, I hope you have better luck than I have.
Buyer Beware?