Let me put it simple. If I buy a used Ford car, and it lets me turn it on, even let's me pop the hood, check the belts, but the second I try to shift gears I have to type in a keycode because of some lame "security measure" implemented by the previous owner (who is anonymous BTW) who do I contact?
Do I contact a BMW dealer?
No. I contact a Ford dealer or a mechanic to fix it.
Who do I contact to remove the issue with an APPLE product?
Apple or an IT person, guess what, no one can unlock it besides Apple.
iPad Airs are less than a full year old, they are STILL under warranty with Apple, regardless of when you bought it. Why is it so difficult to prove I purchased legally, with a receipt, and get it unlocked with the company who makes, sells, implements the passwords and warranties, when ios 7, literally a year to the day since it was released, was the first to implement this. Apple has all serial numbers, all usernames who are associated with the device. Hell. they still have pictures of you in the icloud from 5 years ago. If I prove I legally purchased it, just unlock the damn thing.
"My hands are tied" I heard that 6 different times today from the CS.