I'm worried about being able to walk away with a new PS4 today when I return mine to JB. Someone mentioned the warranty is actually handled by an external company, so I can't just waltz into a store and replace it. What the fuck is that all about?
If I can't get one today I'll be pretty pissed off. I want to play Dishonored 2 damnit!
Well it's handled by a separate JB company and they outsource actual repairs (mine got sent to a Brisbane company whilst I'm in NSW). And looking at the terms in my extended care booklet I think it unlikely they will just swap it in store. I still think it will be sent away to be repaired.
Certainly my agreement says:
"At our soul discretion we may replace your product with a new product with equivalent features as determined by us when your product is not economically repairable or repair costs exceed the original purchase price".