Positive seller feedback for wilflare
Fast shipment and good communication!
Positive buyer feedback dgco86. He bought my two gold Mario Amiibos.
I feel like we should have some sort of way to leave "comments" without actually leaving feedback...
Especially since even Neutral feedback is seen as such a black mark...
A comment system would do wonders since a lot of people hate to leave neutral let alone negative feedback in appropriate situations due to the stigma attached.
I can understand a negative feedback rating hurting a seller's reputation to the point of sale hinderance, but a neutral feedback wouldn't hardly be a concern if people actually utilized and gave them out properly instead of treating it as a nicer way of assigning negative feedback and sharing the same consequence.
If a transaction completely went south, it's deserving of negative feedback even if a refund or replacement was granted eventually. A seller or buyer dicking you around is hardly something that should be considered neutral.
If a transaction is experiencing issues yet the seller/buyer is more than willing to work with you, then its more appropriate to assign neutral feedback as both parties leave on equal standing with no real positive.
As it stands right now, we have people giving the situations explained above positive feedback because they usually got their money back or a replacement at some point. That's not good customer service people; it's the bare minimum of what you should expect when issues present themselves.
Naturally, there's room for change in the given examples, but that's generally how it should work otherwise you might as well just remove the extra feedback columns and just institute sale/buy bans like the current system basically does.
mostly about what you are saying is a problem with the buyer and its remorse to leave negative or neutral feedback, this system works, it only needs people to use properly it rather than making a whole new system...
I'm still sided with the people that some months back where proposing to make a feedback only thread where all this can be discussed, but that's more of a reinforcement to the actual system
I'd rather have the sales and the feedback on one thread. This way I don't have to be checking two threads to be up to date on the BST thread when one thread does that just fine.
I'm still sided with the people that some months back were proposing to make a feedback only thread where all this can be discussed
If I double post, I separate them because I'd rather not cheat someone out of their feedback and sometimes it's hard to see feedback in sales listings. That being said, I usually just wait for someone else to post rather than double post.I've seen people do two posts in a row, like first post is feedback for one person and then the next is for their items for sale
If anything combine them
Also posts like "damnnnnn wish I didn't already buy/own or its a steal someone get it" shouldn't be posted tbh
But then again, I usually check every 3-4 pages (50 post count)
I had a transaction issue with FourMyle about six days ago. I paid for PSN Credit, and an MKX Kombat code for PS4. After paying I didn't get a reply for awhile, and I became nervous and posted a question in b/s/t. I stuck it out, and gave FourMyle 24 hours to sent the codes. I eventually got a reply stating the codes were redeemed by his brother without him knowing and that's why he didn't send them after work. He issued a refund shortly after, so I didn't post any negative or neutral feedback.
*Paging g35twinturbo/BeatenNut*Is there any way we can set up a simple website that manages the feedback for us, with admins to keep it in check?
Is there any way we can set up a simple website that manages the feedback for us, with admins to keep it in check?
I never understood why we do the feedback in here and suggested a thread once but was quickly shot down. During the big russian Steam sale times this thread was barely readable.
*Paging g35twinturbo/BeatenNut*
Where does it pull the feedback from? Who assigns it?
Does that add any strain to the servers? We know Neogaf likes to be minimalistic and even then, it still crashes during E3 and the like.It doesn't pull it from anywhere but wherever the data from profile shit lives at.
It's all on that same server.
It's like everything is hosted on the servers that GAF use since the comments are tied to a users profile (which live on the forum DB)
It doesn't pull it from anywhere but wherever the data from profile shit lives at.
It's all on that same server.
It's like everything is hosted on the servers that GAF use since the comments are tied to a users profile (which live on the forum DB)
Does that add any strain to the servers? We know Neogaf likes to be minimalistic and even then, it still crashes during E3 and the like.
I imagine it would be a different function like "Send PM to user" or "see more posts from user." Buyers/sellers would have to manually add the feedback.Interesting. My only concern would then be deleted comments and edits - people could hide their tracks. I'd also be interested to see if it counts quotes in feedback too.
Certainly worth considering.
That's a good point. The less information constantly being referenced or refreshed, the better.
I imagine it would be a different function like "Send PM to user" or "see more posts from user." Buyers/sellers would have to manually add the feedback.
Interesting. My only concern would then be deleted comments and edits - people could hide their tracks. I'd also be interested to see if it counts quotes in feedback too.
Certainly worth considering.
Regarding a separate feedback thread, the less splits that occur with feedback and conversation, the better. We need to have a general sense of community here so that we can function without an ever-present need for moderators, but the inevitable "hey, check out this conversation about this person in a separate thread" posts seem like they would just further confusion and management. Plus, those threads would inevitably move way faster than this one, and I'd hate, hate, hate to keep getting the admin team to create new threads when this one was sufficient.
In any case, what really needs to happen is that we (and I'm guilty of this too) need to cut down on the off-topic discussions and horrible posting habits (ignoring the 150 mark, reposting previously sold items, and horrendously long lists of Steam games) that clutter the thread. I agree it needs to be cleaned up, but managing this thread is far easier than managing two threads. Considering it's just a thread on GAF (so not to sound dramatic), it can be a huge time sink. Two of them wouldn't help that.
And we've added a few people to the team recently, so it's not due to a lack of staff.
Either way, we're game for ideas. Just presenting the reasons why we should keep it together. It really comes down to posting habits and time for me.
Say for example, you leave feedback on my profile.
I can't delete it, only you can or a mod.
so its not like I can hide anything.
It doesn't count quotes because that is no longer the thing, you l;eave the feedback on their profile.
We only quote here for tracks to track feedback.
thats all.
I don't really get something, there is no desire to make a new thread to enforce the community aspect about the thread, but I still feel much talk here contributes to the general aspect of the thread, and even if slightly off-topic, things manage to always come down to the buying/selling topic.
be a discussion about the origin of some suspicious Windows Keys (like the recent cases) or even the negative feedback talking, they always manage to help the thread as a whole and its followers, hindering them isn't precisely opposed to that community ideal about keeping one single thread?
I mean, I even enjoy joke posts that happen here, and details like that is what keeps me coming rather than go to a cold list on eBay where no one can talk or say anything, I mainly suggest that separate thread to help the listings survive more time before having to repost instead of having less conversation and to also be more free to talk about the the happenings of the thread, in fact, I love to have more conversations about the many topics that arise here every now and then
As a community we're pretty good at moderating ourself. Just strictly enforce no posts other than feedback in the feedback thread. If there need to be conversations about something do it here and link the feedback post. It would be just like this thread just without the feedback clutter. I'm not sure what management you mean since everybody does the moderation here, for example the 150 post rule. And why would the feedback thread move faster than this one? I'm not sure those are valid reasons.Regarding a separate feedback thread, the less splits that occur with feedback and conversation, the better. We need to have a general sense of community here so that we can function without an ever-present need for moderators, but the inevitable "hey, check out this conversation about this person in a separate thread" posts seem like they would just further confusion and management. Plus, those threads would inevitably move way faster than this one, and I'd hate, hate, hate to keep getting the admin team to create new threads when this one was sufficient.
Yeah, that makes sense. I'm sure they could give those rights at an administrative level, but that's not our call. Very good idea though - I'll see what the moderators say.
I agree with you - plenty of the conversation here is definitely helpful. But there are times when the conversations do swing away from their purpose - those are the ones I'm talking about. And I agree the thread should be friendly, so it's more about avoiding lengthy off-topic stuff more than anything else. Just cutting down on it helps make the experience better for everyone.
Essentially, this thread should be purposeful, and I sometimes let my guard down here to post something when I should be paying attention just as much as I would elsewhere on GAF. That's all I meant. If one thread can maintain that level of excellence, then great. That's what I want.
As a community we're pretty good at moderating ourself. Just strictly enforce no posts other than feedback in the feedback thread. If there need to be conversations about something do it here and link the feedback post. It would be just like this thread just without the feedback clutter. I'm not sure what management you mean since everybody does the moderation here, for example the 150 post rule. And why would the feedback thread move faster than this one? I'm not sure those are valid reasons.
EDIT: Feedback on profiles won't and shouldn't happen since this thread needs to be as unofficial as possible and that would suggest official NeoGAF involvement. BST is a very small part of GAF and a dedicated feedback page wouldn't make sense.
As a community we're pretty good at moderating ourself. Just strictly enforce no posts other than feedback in the feedback thread. If there need to be conversations about something do it here and link the feedback post. It would be just like this thread just without the feedback clutter. I'm not sure what management you mean since everybody does the moderation here, for example the 150 post rule. And why would the feedback thread move faster than this one? I'm not sure those are valid reasons.
EDIT: Feedback on profiles won't and shouldn't happen since this thread needs to be as unofficial as possible and that would suggest official NeoGAF involvement. BST is a very small part of GAF and a dedicated feedback page wouldn't make sense.
Feedback management - counting and manually adding to the google doc takes time for anyone who is involved in it (me, sabanoo, ekgrey, and properpropaganda). Not policing the thread, but literally just checking for feedback in two places would take time. Regarding the feedback thread moving faster, if this one is just for posting deals, then the other thread for feedback and conversations would move much, much, much faster. It would involve moderators more than they need to be.
And I agree - we shouldn't involve moderators, so I expected that to be their answer. But it's worth asking just to know and so thread users know we're considering their opinions.
If there is one thread exclusively for feedback and one for everything else including (limited) conversations, wouldn't that make your work easier?
CAG has a decent feedback system built in. People use Heatware a lot on tech forums
CAG has a decent feedback system built in. People use Heatware a lot on tech forums
Even though I like Heatware and have an account, I'm going to vote against it for GAF because I like that feedback on here is limited to people who pass the verification process. I'd rather not get tricked by someone who has fake feedback or feedback from other sources which may not be relevant to transactions on here.