attention. everyone who wants to upgrade to next gen with the games with the EB Games thing
http://www.ebgames.ca/collection/upgrade
You guys will need to direct the employees to this website, if they refuse ask to speak with the manager.
I spoke with the customer service line on satuday, and she said that they have to honor it. It does not require any receipt, and to make them call the Canadian line since they have a direct line to it before I even leave their store.
I will go tommorow and if they give me shit I will tell them that I called and show the website and tell them that they should honor it, and they can even call the head office because it is still true. If I leave without a game I will call their customer service line again.
If they let you trade it and make you pay 15$ instead of 9.99$(not including tax from your province), make them override it show them the website it says 9.99$. and that the only extra money you should be paying aside the 9.99$ is the tax. Its small but hey it's a principle
For these games it is basically worth 50$ when you trade them in for their next gen version.
Here is the info to call them just to be sure.
"If you have an issue with a store, please contact the EBGames.ca Customer Service Center at (877) 442-6303. At the menu press 4 to be directed to Store Issues. They will be able to assist you with any issue you may have regarding stores. Hours of operation are 8:00 a.m.-8:00 p.m. (CST) Monday through Sunday.
French assistance is also available Monday through Friday from 9:00 a.m.-5:00 p.m. (EST).
Store concerns can also be reported at our feedback website www.TellGameStop.ca"
The more crap they give us, the more people should call that line until something from the higher ups either makes them lay the law down or just back down and retreat on the offer. This misinformation shouldn't be accepted.