Hello,
We have some good news about your service with us. As you know, your current package with us for your service is Cable 15 Pro, with 400 GB of non-overnight download usage at a monthly cost of $49.95. (Uploads, and overnight downloads between 2 and 8 am, are unmetered.)
Well, starting with your first billing cycle on or after Monday, 16 January 2017, your package will become Cable 15 Pro, with 400 GB of usage at a monthly cost of $44.95. No action on your part is needed, as the change will happen automatically.
Were happy to be able to offer better value as a result of a change in one of our key costs of supply, wholesale network access. We connect our own network up to incumbents last-mile accesses, where they exist, in order to serve you. A recent CRTC decision, known as Telecom Order CRTC 2016-396, made interim corrections to the price ceiling that incumbents are permitted to charge for wholesale access to last-mile access.
Correcting wholesale network access rates to a fairer level lets us create more savings for our customers, get back to innovating on service and features, and -- we hope spur a more competitive telecom market in Canada. We believe that thats very positive for consumers. We invite you to sign our #ThanksAgainCRTC form here, and we will let your government representatives know youre pleased with these changes.
One thing. This is an unprecedented announcement for us, and pretty rare anywhere. We are lowering rates for hundreds of thousands of customers. So we are expecting very high call volumes as people begin to call in to check if this is real -- and higher wait times as a result.
Please bear with us. If youre considering changes in service, or have questions about this price change, we invite you to complete our Call Back form here, so we can have someone call you back within seven days; or to connect with us and our community either through social media or through online forums, like DSLreports or Reddit.
Thank you for your continued support.
"
