Guy on the phone told me the shipping isn't free on TVs and if you add one to cart and try to check out, yeah, the shipping isn't free. the 49" comes to $1104 US after tax+border fees which is almost 1500 CAD. And the warranty you either have to pay extra for, or it doesn't count because it's an american purchase so they won't honor it in canada unless you pay for the better warranty. So it's 1500 + whatever that is, (i think 70 ish USD). So all in all about 1600 CAD. Not exactly great.
It says "FREE SHIPPING TO CANADA ON THIS ORDER" in big bold letters in my cart.
And if I start the checkout it's still listed as free in the shipping options.
Your "guy on the phone" is full of shit.