Players living hell
Diablo III was one of the most anticipated games of recent years. But since its release, May 15, 2012, the enthusiasm has given way to disappointment and anger. Problem: a lack of preparation by the publisher Blizzard Entertainment and measures to restrict the rights of players.
Never has a call for witnesses sparked that much passion. In only four days, more than 1,500 users have given their opinion on the Diablo III game via our website. The overall result could have been positive: most users said they are quite satisfied with the graphics, the story or the gameplay... if they can play at all. On the pretext to bring innovative services, the game's publisher, Blizzard Entertainment, requires its players to connect to the Internet to play Diablo III, even in single player. Problem:
the editor's servers can hardly stand the simultaneous connections of tens of thousands of players. Consequently, it is not uncommon that, at rush hour, they are shown an error message indicating that the connection is impossible or that they are disconnected without warning during game, losing the last weapons and gold coins collected. "It's really annoying having to wait over 2 hours every night to finally connect to the game," laments Hugo. "Why would there not be the option to play offline? "Asks another player.
The infamous "Error 37" experienced by many players.
Blizzard acknowledged the facts and claims to have "made optimizations to help the infrastructure to accept the player load." But if the problems seem to become scarcer,
the connection is still required. "You want to play Diablo III on your vacation? Impossible. Ditto if your ADSL connection is down, "says one player." In addition, because of latency may be too long (1), sometimes in Hardcore mode my character gets killed and I cannot do anything to avoid it, laments Romain. It is unplayable! ". Moreover, the requirement for players to authenticate the platform Battle.net, managed by Blizzard,
prevents any resale of the game and creates concerns for the future. Who says indeed, that in 10 or 15 years, Blizzard will not close its servers, letting players down? A fear all the more reason that, in its general conditions, the editor states that "the game is licensed, not sold" (Article 6) and that it "undertakes to provide the servers and software necessary to access the service until the game is no longer published "(s. 11). Therefore, nothing says that players can continue their historic quest.
Security costs extra
The other big concern is
piracy. Many players have discovered with alarm that their account had been visited and their characters stripped. Being forced to create an online account and authenticate to the platform Battle.net is no stranger to this situation. For its part, Blizzard assures that piracy cases are no more present in Diablo III as other games. And to fight against this phenomenon, the publisher advises its players to acquire for the modest sum of 10 an "Authenticator", a kind of USB key for secure connection (the smartphone application is free, but less safe). Hard to swallow for players who thought rightly that the security of their account was included in the original price, or 59.90!
Finally, last complaints: the players have since discovered a few days now that the characters spoke in Russian! Problem: an update released on Friday, June 8 by the editor, so that players who have downloaded the game with a key for the Russian market can no longer enjoy it in French. A decision all the more surprising that Blizzard had stated on its forums that the language could be changed and that some distributors have sold these keys cheaper without warning that they were intended for the Russian.
Servers overloaded with piracy cases, players are tired of being taken for cash cows. "We've been expecting this game for ten years ...and this is what we've got" Lament some of them.
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The UFC-Que Choisir takes control
Given the scale of discontent, UFC-Que Choisir has decided to give notice to Blizzard, asks the publisher to compensate consumers who have suffered damage and intervenes with the DGCCRF (General Direction of Competition, Consumption and Repression of Fraud) for it to take up this record. Full details of this action in the press release from the UFC-Que Choisir.