You're on phones all day, randomly calling people who are past due on loans as early as 30 days (which I think got moved back to 90). The majority of people who aren't paying on their loans isn't because they are dead beats or don't want to pay. It's because they can't get a job and have kids/other bills. Then you call their parents. Then you call their grandparents. Then siblings. Then friends if you have their number. And you hound them every day. And it is non stop. All day. Non stop. You do get incoming calls, asking to make payments or more often the relatives who want the calls to stop. But they don't. They just get shuffled for a few weeks.
A lot of people simply can't pay, even when they have jobs, because the interest rates are (or were, I worked there in 2007-2009 and I know laws have changed since then) ridiculous and the base payments were usually pretty high. For those people, they can't get the kind of deferments where interest doesn't accrue. Those people get the kind that will add a year's worth of interest to the back end of the loan. I absolutely had people where I added $100K to their loans that were already too big for them to pay. So the first few months, you make a lot of money, and then you realize that you're ruining lives, bothering people every day, all so this company can dick more people over on loans.
The job itself sucks, but then you get into management. The Office and Office Space are scarily accurate. I had 5 direct bosses. At a call center. And none of them knew anything about the job. They all lucked into promotions for starting early when that particular center opened. They all played favorites, would dick you over on bonuses, pit people against each other to cause conflict thinking it would produce better numbers. They want you to hit your numbers and make a lot of money, until you make too much money and then they try to find ways to limit you.
It's just fucking gross. The whole culture of the place. They rock that shit like 80s yuppies. For a fucking call center on student loans.
