...and definitely makes me think about the long term nature of the content I've played and enjoyed.
I enjoy getting to actually discuss it since i find myself largely in a variety of minorities within the context of the game community / GAF. It's a big part of why I don't like the angle they took of "We cut a dungeon for other, possibly harder!, content!" rather than finding ways to honestly skimp on how they give me new niche content. It's why my focus on outlining new content is finding ways to reuse their existing content, say via the Minstrel!*, rather than creating something entirely brand-new and standalone from the ground-up. At no point do I want the addition of new content in the game to be approached as groups within the game competing against each other for a bigger slice of the pie; what I want, what you want, what the next guy wants, and so-on can all differ and it really should never become a case of us-vs-them.
*I am bothered so much that they have an in-game means to embellish content for the sake of it and they do not use it nearly enough.
I mean HW also had the really bad issue of 5 months between 3.0 and 3.1 and nearly 8 months until the next wing of the raid released, and they already said they don't want to repeat that at least. That alone was a huge blow to player retention.
This is a large part of why it frustrates me when the shiny "NEW" thing in an expansion is tucked away behind the next patch? Or cases like the content promised in early Heavensward (the squad stuff has been on the list since ARR!) and we're actually still waiting to see it get added come next expansion? It's not that common but it doesn't exactly bode well when things get shoved around release wise. I mean, look at poor Egi-glamours!
I don't think this game exists just for the story, but I do feel that there's another factor that people aren't considering. Yes, it's a revolving door for a lot of people, but even so... is that entirely a bad thing?
I mean, yes, it is kind of a bad thing as a symptom of sorts but it's not an end-of-the-world thing on it's own without that number dwindling over time; it's what leads to the question of how to keep more and more of them month-to-month while also not burning out people or causing people to feel too behind to ever resub or whatever else here. I do think a great strength of XIV in this is how easy it is to catch-up (sort of; you and a few others can sort of attest to it not being the smoothest ride through and through) and it's a part of the game they should keep building on. People should feel okay with coming and going as they please, just a greater incentive to stay subbed because they'd rather stay for the game and not out of feeling pressured to stay sub for the sake of keeping current.
So less a case of ignoring it but rather more about aiming for a bigger success; keep the people who do merely come around for the story or on a patch-by-patch basis but start working towards the next step of keeping them without hurting the bottom line. It's why I think the basically-gacha model to the limited flying mount campaign is a potentially sketchy area? Like, it starts to tuck away more limited content behind a paywall (a 3 month buy-in, too!). It's just a mount so maybe people won't care but we'll see, I guess.