When I signed up to their 4G contract about two months ago, I asked if I'd be eligible to change/switch to price tariffs if they improved their data packages. I was told I could. I pay £39 a month for 3GB.
Now, they've announced that these plans will be coming forward on the 30th of October.
I called today to ask if I could switch to one close to the £39, and that I'd be willing to continue to pay £39 even though the tariff would be cheaper for new customers. They said "No". But I can, they add, move to 10GB a month for £46 - half of the data for significantly more money.
This is contrast to the previous months where they were upgrading existing 4G customers to their improved data plans free of charge.
I'm left shell-shocked.