Just a heads up for Nvidia card buyers:
I stumbled into purchasing EVGA cards after my SLI Gigabyte cards proved prone to overheating when in SLI due to the top draw fans.
I have since found EVGA customer support is top tier. For my two+ year old build, I had two GTX 460 cards in SLI. These models were covered by EVGA's limited lifetime warranty. They also allow for easy digital registration of the cards by simply using NewEggs email invoice.
So a little over two and a half years in and my top card is hitting 99 C during Bioshock Infinite and Far Cry 3 and throttling according to MSI Afterburner.
I make a phone call to the guys at EVGA and after I described the circumstances, they immediately created an RMA for the overheating card. They seemed to understand that I knew what I was talking about, as I preemptively covered airflow, clock settings and power supply capacity. So they did not pester me with the steriotypical tech support questions that get read out of a book. "Is the computer plugged in sir?" anyone?
Immediate RMA goes out. I opted to have my replacement card cross shipped, a process where they charge collateral to my credit card and they immediately send out the replacement while they await my card. Then, after they process the RMA, they credit my card back.
They informed me that their policy is to not break anyone's SLI settup, so I should watch to see what product they send out and if it was a different model (2gb vs. 1gb, or a step up model) I should call them back. Turns out they are sending me a GTX 560, which I saw today after they automatically registered it to my profile. I called them up, told them as much, and now they are sending out a second GTX 560 and I am simply putting both of my cards in the same package out to them. And, to make things better, my limited lifetime warranty for the GTX 460 cards
will cary over to the 560 model, even though that particular model only has a limited 3 year warranty by default.
I could not be happier. For my next build, I'm going to stick with them for GPUs of course, but I am now also heavily considering them for my mobo, some of which also offer lifetime warranties.
So give EVGA some thought in the future. As NewEgg has proved up, great customer service goes a long way in the tech field.
Oh, and just as some evidence that I'm not just shilling for EVGA, here are links to my NewEgg reviews from a few years ago.
http://tinyurl.com/cwmgr3f First review on that page.
http://tinyurl.com/d4mynxx My review of the Gigabyte cards that I exchanged for EVGA's
http://www.neogaf.com/forum/showthread.php?p=22705778 Link to my post here on GAF for my original build in 2010