So apple chat did give me a free apple battery case because of the nonsense with the apple store.
I would have preferred a gift card but this will do. Now i have to wait about 12 more hours for my phone to activate. They didn't have a solution to speeding that up.
I would have just preferred that they didn't pull this nonsense at the store.
Here is a summary of what happened
I would have preferred a gift card but this will do. Now i have to wait about 12 more hours for my phone to activate. They didn't have a solution to speeding that up.
I would have just preferred that they didn't pull this nonsense at the store.
Apple store screwed me.
So we had two iUP phones to upgrade. We get there for an 8:00pm -8:30pm appointment at 7:30 and stand in line ( wouldn't let us get in line until 7:50). End up getting in around 8:20 pm. The guy seems reasonably nice and he scans my confirmations then heads back to get the phones.
He starts through the t-mobile process for the upgrade. We get through the activation and then he looks at the phones and puts his palm in his hands. He says "hold on" and goes to talk to some other apple store employee.
The moment he left I knew he activated the wrong number on one of the phones. We stood there for 15 minutes and he called us over. He started through the process again to activate one of the phones. He gets the phone activated and we test it.
He then goes through the iUP process for the other phone. He speeds through it and says "It's late I'm sure the phone works so you should just head out " . We said sure and took the phones home.
Surprise, my phone doesn't activate and because he activated it with the wrong number I can't activate that sim for 24 hours. He clearly knew that the phone would not work but hurried us out because he wanted to go home. Pretty annoyed with this. He never even admitted to messing anything up and now I have to deal with his mess.
I'll be contacting them tomorrow. At least fess up to the mistake and don't push us out the store.
Here is a summary of what happened