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Limited Run Games - Putting digital games into your hands

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E

Evoker1995

Member
I got both my PS4 and Vita copy probably a week ago. I just forgot to post about it!

For my first Limited-Run Games purchase, I really love the care and extra goodies that went into these prints! I cannot wait for the next one!
 
L

LimitedRunGames

Member
Christian said:
Really not happy. Saw that my copy of SMRPG was finally delivered today, and I can understand delays and small staff, and I can be patient, and that's fine. But after waiting so long, I at least expect the order to be correct. Geez. I ordered a copy of the Vita game with the soundtrack, and I get copies of the Vita and PS4 versions with no soundtrack in sight. Awesome. Sheesh. One crap thing after another for me this week. Was hoping this would brighten my mood a bit, but now I'm just irritated that it's wrong.
Click to expand...

Sent you a DM
 
N

NoFaceNico

Member
Finally got my shipping confirmation!


LRG, I love you guys, I know you're trying to expand, but please straighten this out. I'm willing to forgive to an extent but three weeks is too much.
 
Y

YianGaruga

Banned
NoFaceNico said:
LRG, I love you guys, I know you're trying to expand, but please straighten this out. I'm willing to forgive to an extent but three weeks is too much.
Click to expand...
Vita copies were delayed and they're a two person company.

What's your suggestion? Work even more?
They've been communicative at all times and kept people up to date about the status.
 
C

Chesskid1

Banned
hey guys, just learned about this and seems they are relisting SMRPG games tomorrow. any tips on making sure i get a copy? does the site tend to crash? thanks
 
N

NoFaceNico

Member
YianGaruga said:
Vita copies were delayed and they're a two person company.

What's your suggestion? Work even more?
They've been communicative at all times and kept people up to date about the status.
Click to expand...

I don't really know what goes on behind the scenes. They're expanding their business. Didn't they sell like twice as many as they did the first time around? Any business needs to hire more help when they expand. Maybe that could help.

As a loyal customer I'd just like to avoid having to wait three weeks before I get a shipping confirmation, is that too much to ask? Like I said before, I'm more than happy to cut them some slack since they're a small business. But do you realize that I'm left biting my nails while others get their orders not knowing if I need to try to put in another order on the 20th? I enjoy your enthusiasm but you're just not seeing this issue from my perspective.
 
Y

YianGaruga

Banned
NoFaceNico said:
I don't really know what goes on behind the scenes. They're expanding their business. Didn't they sell like twice as many as they did the first time around? Any business needs to hire more help when they expand. Maybe that could help.

As a loyal customer I'd just like to avoid having to wait three weeks before I get a shipping confirmation, is that too much to ask? Like I said before, I'm more than happy to cut them some slack since they're a small business. But do you realize that I'm left biting my nails while others get their orders not knowing if I need to try to put in another order on the 20th? I enjoy your enthusiasm but you're just not seeing this issue from my perspective.
Click to expand...

Hiring help wouldn't have made the delayed Vita copies arrive any faster or stop the roads from freezing. You're assuming they're working sloppily and could forget your order or something. If they'd been silent for the last three weeks witout any updates you'd have a point, but they've been anything but.
 
N

NoFaceNico

Member
Delayed Vita copies and icy roads had nothing to do with my situation. Plenty of people received their copies and I only got a shipping confirmation just now.

As you've described they have run into unexpected trouble and I'm sure you're aware that a lot of people had problems with even placing an order on the site. I had every reason to worry about whether I was forgotten by now.

So if you apparently know so much and obviously have an abundance of empathy for a customer who has been waiting for three weeks, please tell us: at what point does a customer have the right to worry about their order? Three weeks? Four weeks? Five weeks?
 
L

LimitedRunGames

Member
NoFaceNico said:
Delayed Vita copies and icy roads had nothing to do with my situation. Plenty of people received their copies and I only got a shipping confirmation just now.

As you've described they have run into unexpected trouble and I'm sure you're aware that a lot of people had problems with even placing an order on the site. I had every reason to worry about whether I was forgotten by now.

So if you apparently know so much and obviously have an abundance of empathy for a customer who has been waiting for three weeks, please tell us: at what point does a customer have the right to worry about their order? Three weeks? Four weeks? Five weeks?
Click to expand...

You're both right in this situation. Yes a customer has every right to worry about their order, especially if it has taken this long. However we have been very open about why it took so long and made it very, very easy to get a hold of us.

We have taken steps to make sure this won't happen again. We won't announce a release date until we actually have the product in hand since Sony may have unexpected delays. We will no longer be combining shipping or offering any refunds on shipping as that took awhile to get straightened out and I had way too many sticky notes on my desk. We also have made an FAQ page for our customers. We are writing code for our site to make the limits harder to break as well.

When our print runs get even bigger and more frequent, like two a month we will probably get a fulfillment center. But we are hesitant because that means we can't do random giveaways in certain orders. It will also be harder to deal with any mistakes if it's from a fulfillment center. Who knows though, they may make less mistakes, I'd say about 6 or 7 orders had mistakes out of 4,000 doing it ourselves right now? That's not bad at all. I'm scared of random people handling it and not knowing who or why it happened, at least right now I can usually find out why and it's easier to pinpoint who messed up, whether it was me or a couple people I had help.
 
Y

YianGaruga

Banned
NoFaceNico said:
So if you apparently know so much and obviously have an abundance of empathy for a customer who has been waiting for three weeks, please tell us: at what point does a customer have the right to worry about their order? Three weeks? Four weeks? Five weeks?
Click to expand...

You can get worried at whatever point you want, but you can just write them an email and ask? I do not see any problem as long as they stay communicative. Delays are delays and they happen, and they were upfront about every single one of them. No one is getting ripped off here.

And as far as I can tell you bought a Vita copy, so yes, the delayed copies and the icy roads did have everything to do with your situation.

And just to show you my perspective:

I pre-ordered a game (Summon Night 5) in September last year that was supposed to ship at the end of 2015, and now after several delays it's February, there hasn't been any communication for two months and it's still not out. Am I a little annoyed? Yeah. But they're also a small business and shit happens. It's not the end of the world.

EDIT: Question to LRG, what's the situation now with international shipping costs for the copies that go up later today?
 
G

gpn

Member
I have to agree with NoFaceNico that this has been a frustrating experience. When there's one status page showing the order has been fulfilled, and then there's another status page that lists a tracking number, which USPS only shows a label has been created on the 14th, but it hasn't shipped yet, how am I supposed to tell what the actual status is? Yes, I did order the Vita version, and yes I understand there have been some delays with that version, but when so many people are saying they've received their copies, or have at least received a shipping confirmation, which I have not, it's pretty frustrating. Now, more copies are going back on sale today while it feels mine is in limbo.

If I do ever receive my copy, I'll give LRG another chance with Cosmic Star Heroine since I'd really like that on a physical cartridge. But if that experience is as bad as this one I'll have to wish them luck in the future, but I'll no longer be doing business with them even though I like what they're doing.
 
Y

YianGaruga

Banned
gpn said:
I have to agree with NoFaceNico that this has been a frustrating experience. When there's one status page showing the order has been fulfilled, and then there's another status page that lists a tracking number, which USPS only shows a label has been created on the 14th, but it hasn't shipped yet, how am I supposed to tell what the actual status is?
Click to expand...
By asking them. Why is that so difficult?
This isn't some faceless corporation, it's literally one guy who you can personally ask about your status.
 
C

Crash55118

Member
5 Weeks is short compared to the Summon Night 5 preorder. Slightly different circumstances, but welcome to boutique releases. You can't expect Amazon like infrastructure for a niche product.

I can't believe how good LRG has actually been so far. The fact that their website has worked through purchase on both releases is almost refreshing in the face of sites that often buckle in situations like these. They've remained in communication throughout the sales period, are actively cancelling bad orders and offering them back for sale, and are probably barely working for above cost on these releases.

Haven't really seen any complaints on the service end with LRG either, in fact a majority of this thread seems to be very happy with their support when they contact them directly through the thread or even on Twitter.
 
S

Shizuka

Member
Crash55118 said:
5 Weeks is short compared to the Summon Night 5 preorder. Slightly different circumstances, but welcome to boutique releases. You can't expect Amazon like infrastructure for a niche product.

I can't believe how good LRG has actually been so far. The fact that their website has worked through purchase on both releases is almost refreshing in the face of sites that often buckle in situations like these. They've remained in communication throughout the sales period, are actively cancelling bad orders and offering them back for sale, and are probably barely working for above cost on these releases.

Haven't really seen any complaints on the service end with LRG either, in fact a majority of this thread seems to be very happy with their support when they contact them directly through the thread or even on Twitter.
Click to expand...

Don't get me started on Summon Night 5.
 
F

Finale Fireworker

Member
YianGaruga said:
By asking them. Why is that so difficult?
This isn't some faceless corporation, it's literally one guy who you can personally ask about your status.
Click to expand...

Absolutely agree about this. People saying "I'll no longer be doing business with LRG after this experience" sounds so out of touch.

This is barely a business. This is two guys who are doing something nobody has ever done before and making products exclusively for people who would never see them otherwise. The money they make off of the project is minimal and it obviously takes an incredible amount of time and effort to accomplish.

For two people who are on the forefront of a new business model and doing something for which there is no precedent or model to follow, LRG has been nothing short of miraculous. Their communication is ace. Their transparency is phenomenal.

This is the second game they've ever done, and it has been an intense sink or swim opportunity for them. I am sorry for everyone still waiting on their deliveries, but seriously, you need to be patient and cut them slack.

LRG is doing you a favor by even existing, so I think you should be more grateful. So far, every issue that people have had has been worked out. Just give them the time they need to do it.

Anyone who thinks ordering from LRG is unpleasant and unsatisfactory has never tried to order prints from Mondo or other limited edition websites. Because at least LRG is on your side.
 
G

gpn

Member
So they have time to answer emails, but not to ship orders? Got it.

This is a different situation than Summon Night, which I also ordered. Long delays are to be expected when you do business with Vic. But if you were reading post after post for two weeks about other members receiving their Summon Night orders or shipping confirmations and you received neither, I bet you'd be frustrated too.
 
F

Finale Fireworker

Member
gpn said:
So they have time to answer emails, but not to ship orders? Got it.

This is a different situation than Summon Night, which I also ordered. Long delays are to be expected when you do business with Vic. But if you were reading post after post for two weeks about other members receiving their Summon Night orders or shipping confirmations and you received neither, I bet you'd be frustrated too.
Click to expand...

I am really sorry that your order hasn't come. But if you reach out to LRG and ask them for help, I think you'll be happy with their customer service. You'll feel a lot better about it than complaining here. Send them an email or ask on Twitter. They will help you.

And your comment about answering emails is ridiculous. What a lousy attitude.
 
C

Christian

Member
I'll say this: As one of the apparently six or seven people that got a screwed up order, I'm exceptionally grateful that I could go on here after a shitty day and post a mini-rant just to vent, but a guy from the publishing company PMed me moments after the fact to help me out. Before I even really had a chance to go to their site and find an email address, so that I could send a question about fulfilling the order correctly. Yes, the waiting sucks, the incorrect order sucks. But these guys could really have us by the short and curlies. There's obviously demand for their products. Yet they're not ignoring the few people that are having issues or anxiety. They're really out here, among us, making sure everything is okay.
 
G

gpn

Member
Finale Fireworker said:
And your comment about answering emails is ridiculous. What a lousy attitude.
Click to expand...

It was just a hyperbolic response to YianGaruga constant "email them" posts. Reading emails, looking up orders, and answering emails takes time. I'd rather see that time spent shipping my order than receiving an email saying I'm in the queue. I guess I'll go back to silently waiting for my shipping confirmation with my lousy attitude.
 
L

LimitedRunGames

Member
gpn said:
It was just a hyperbolic response to YianGaruga constant "email them" posts. Reading emails, looking up orders, and answering emails takes time. I'd rather see that time spent shipping my order than receiving an email saying I'm in the queue. I guess I'll go back to silently waiting for my shipping confirmation with my lousy attitude.
Click to expand...

Have you logged into the website recently and checked on your tracking number? All orders are done now. Everything got a shipping label by Thursday night, and was brought to the post office yesterday. I already had this conversation on the vita lounge. My sole job is not just shipping. I'll just post part of what I said...

" We have also had delays, Vita didn't arrive in time, ice storm and tons of emails about refunding shipping or combining orders. I also sacrificed my birthday weekend and spending Valentines day with my wife because I want to make everyone happy. Not to mention shipping isn't my only job at LRG. I also have to keep in touch with devs, press, social media and do phone conferences."

Like everyone else said, feel free to send me your order number. I will make sure it's definitely on the way.
 
S

Shizuka

Member
I wish I still had money this late in the month to secure a PS4 copy, but it is what it is. I hope this last batch manages to seal the deal for LRG as another successful run.
 
C

c-murph

Member
Hmmmm...

I tried to get a 2nd PS4 copy. No go.

I was there at the beginning and got the dreaded "Limited Run #2: Saturday Morning RPG (PS4) - Sold out" message the second I went to checkout and couldn't get rid of it until they were gone.

Definitely some error in the system. I tried refreshing a bunch of times but no go. I had a Vita copy in cart and then it eventually started doing the same but would pop back into existence after a few refreshes. They're must be something going on.
 
H

hawk2025

Member
c-murph said:
Hmmmm...

I tried to get a 2nd PS4 copy. No go.

I was there at the beginning and got the dreaded "Limited Run #2: Saturday Morning RPG (PS4) - Sold out" message the second I went to checkout and couldn't get rid of it until they were gone.

Definitely some error in the system. I tried refreshing a bunch of time but no go. Then eventually the Vita copy started doing the same but then popping back into existence. They're must be something going on.
Click to expand...

Others got two, I got one, you got none. Life ain't fair?


:p
 
C

c-murph

Member
hawk2025 said:
Others got two, I got one, you got none. Life ain't fair?
Click to expand...

Nah, bruh I already have one. I'm ok with not getting another. Hell, If I decide I really want other I can afford to get it off ebay.

But the system is messed somehow. Maybe it has something to do if people max out the amount of quantity available right at the start? Like if somebody put 1000 into their cart. Are the items reserved in the cart?
 
W

Weevilone

Member
c-murph said:
Hmmmm...

I tried to get a 2nd PS4 copy. No go.

I was there at the beginning and got the dreaded "Limited Run #2: Saturday Morning RPG (PS4) - Sold out" message the second I went to checkout and couldn't get rid of it until they were gone.

Definitely some error in the system. I tried refreshing a bunch of times but no go. I had a Vita copy in cart and then it eventually started doing the same but would pop back into existence after a few refreshes. They're must be something going on.
Click to expand...

The store has issues and people are willing to overlook it as long as they got theirs. People will get bitten each release until it's fixed.
 
ranmafan

ranmafan

Member
FpNS6Ap.jpg
Click to expand...

Wow! Mine just arrived in Japan with a huge surprise! I can't believe I got one of the extra copies of Breach and Clear with it!! I'm so excited! Now can't wait to play two new games instead of one! Thanks so much limited run games! Helped make my weekend so much better! I can't wait to order from y'all again, especially when Cosmic Star Heroine comes out!
 
F

Finale Fireworker

Member
c-murph said:
Hmmmm...

I tried to get a 2nd PS4 copy. No go.

I was there at the beginning and got the dreaded "Limited Run #2: Saturday Morning RPG (PS4) - Sold out" message the second I went to checkout and couldn't get rid of it until they were gone.

Definitely some error in the system. I tried refreshing a bunch of times but no go. I had a Vita copy in cart and then it eventually started doing the same but would pop back into existence after a few refreshes. They're must be something going on.
Click to expand...

I wonder what is causing these kinds of problems? Shopify is a third party store platform, so quality control should be ensured by the developer. It seems to work perfectly for some (most?) people, but absolutely malfunctions for others.

Not that I know how to help, but for the sake of data, what browser were you using? Were you desktop or mobile? Do you have an account, and were you logged in?
 
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