[QUOTE="God's Beard!";118345460]"Fuck the old client fans, fuck XP users, here's a free prerelease draft so shut up already"[/QUOTE]
I worked PA/marketing for roughly 6 years and I was responsible for an AO that greatly outnumbers the MTGO client base. If I had ever written something so condescending as...
"We also acknowledge that change is hard, that we still have work to do, and that some players simply do not want to get used to a new Magic Online look and feel. We sincerely hope that these players will see that mid and long term benefits will be much greater than the short term adjustment phase."
...I would have never found work in the field again. There is absolutely no room for snark in public communications, especially when you're pushing through a product that has received so much negative feedback. I understand that a great number of WotC's clients are in fact, children, but they have to know by now that an even greater number are not. Treating people who are PAYING you for running a beta test on a product like infants incapable of separating dislike of change from legitimate concerns is beyond worrisome.
And MaRo, as good of a ambassador as he is, has taken this tone more and more with recent podcasts. In particular, the entire episode he did on things fans have complained about was dripping with this attitude. I had chalked that up to just simple frustration with being the forward face of the company, but at this point and on the heels of their response to the Chicago debacle, it appears to be systemic.
This company appears to have zero respect for their clients.