Schrade
Member
give there customer service a ring. They have always been helpful and nice to me (but maybe its because i'm a Prime)
Yeah, I'm Prime too. Just did a chat with them.
Any screen imperfection, etc. I always recommend getting it replaced.
Yeah. He said replacement will take 3-4 weeks. Ugh. I asked him to put be 'in line' to get a replacement.
Here's what he said:
Ricky: I am very sorry to hear that. I can process a replacement for your order but it usually ships within 3 to 4 weeks now as we are still waiting stock from our supplier. If you may keep the item, I can offer a partial refund.
Me: Ugh. Is there any way I can get in line for a replacement and use it [My unit with the dust particle in it] until that's ready/ships to me?
Ricky:Yes, that will work. I will process a replacement now. You can return the one you have once you received the replacement.