I'm having a complete disaster with my phone.
Bought it a week ago at Phones 4U on a new EE contract.
Since I purchased it on a Sunday I was told that it may take 48 hours for them to register my sim so I patiently waited.
Tuesday arrived and sim still not working so I took it back to store. They called EE who said that it should be working fine as my sim had been activated. Seemed like the sim was faulty so we arranged for EE to send a new sim.
Had to wait until Friday for that to arrive and low and behold it still didn't work!
Contacted EE again now to be told that there is a known error with the 920 working on EE and they have actually stopped selling them until its fixed???
The fuck?!
Not only that but they have no idea when Nokia are going to sort it out so they encouraged me to actually go with a different handset instead!
Has anyone else had this problem with their 920 and EE?
Not sure if it's EE's fault or Nokia's - EE are blaming Nokia for dodgy hardware.
It's not a solution, but just to let you know you're not alone!!! (This is a long one I'm afraid!)
Exactly the same story, upgraded to EE's 4G network in a Phones4U from T-Mobile on the Friday lunchtime (9th Nov) - Turning the phone on with a SIM card in the first time just ended up in a reboot loop. Removed the SIM and set the phone up, popped it it, looked fine, just waiting for activation...
Wasn't activated on Saturday morning -> Called EE who said "It may take up to midnight"
Sunday comes round, still no activation, called EE back, who wanted to test if it was the phone or the SIM, since I didn't have a micro-SIM on T-Mobile, went to the EE store in town, who tried a T-Mobile SIM in the phone -> worked fine. Replaced my 4G SIM, same issue on my phone, testing that in an HTC Android phone (T-Mobile - not EE, it works fine.)
So at this point it seems like the phone right? Nope - went up the road to the Phones4U shop, tried a brand new Lumia 920, same issues with reboot loops. So after a phone call with EE, I basically get told there's nothing much they can do, the phone's not compatible with their network. (Almost word for word that, as you can tell I wasn't amused.) And that I should try a different phone, and "there's not much we can do since Phones4U sold it."
5 hours of time wasted, eventually the Phones4U guys try a SIM swap again, this time for a different type of SIM (came out of a plastic envelope rather than a paper one) and phone worked instantly. There's me happy as Larry, almost jumping up and down in the store.
Got a phone call later in the afternoon from the customer service guy at EE (second time they'd called me to their credit.) Saying they'd just had a memo that there's a bug with the firmware in the Lumia's that were shipped to Phones4U and to wait for an update before 4G will work (should be higher than 1244.3011), so apparently I'm rolling with a 3G SIM now. (It does say 4G in London though, have they just changed the labelling and it should say LTE or something?)
Just to make life more fun, apparently there's 5 different types of EE SIM card out there, and there's definitely a "right one and a wrong one". So, your mileage may vary.
You know what? I'll give credit where it's due every single person I've spoken to at EE has been polite, helpful and informative, as far as they can go they've been faultless, the problems with their higher ups/procedures, not the people on the phone as I just ran into "the system's new, the phone's new, the network's new, there's nothing we can do" (Nothing like a good bit of testing eh?)
And tbh, the support from Phones4U was also amazing, had two guys spend ~3 hours on phones to people and keeping me updated the whole time, was exactly the customer service you'd like to have, even if it wasn't exactly their problem.
End of the day though, I wasted ~5 hours on faffing around. I love this phone but it's been a complete pain tracking one down, having to deal with the upgrade to EE, and I better not be about to get charged when I ask for a 4G SIM, it'd be nice to get what they jacked up my contract price for.