Just as I thought. No apology (that letter he sent Dave had a heavy air of 'fuck, you got me this time!!') and his twitter isn't showing any signs of remorse. The guy doesn't give a flying fuck. He will go on being a bully and saying whatever the hell he feels like saying to customers, if he's ever in a position again to have some. And I'm sure he will be.
The guy deserved every single bit of the shit he's been getting, I feel no sympathy for him whatsoever. Though I don't like the idea of his family being harassed, but as there's no evidence of that I'll put it down to him lying, again. Threatening behavior, arrogance, pretending to be someone else, goading PA, terrible, terrible CS, slamming competitors on amazon. And whats this - he's a wife beater too? That can't be real? Whatever. Even the peope he's worked with professionally have said they can't stand him. I'm glad he lost his job - friends of mine, good people, have lost theirs for much less. What a total tool.